Known Participant

Question

Runtime error - Bridge 2021 (latest)...

Forum|Forum|5 years ago
March 9, 2021
3 replies
1442 views

Getting a regular error now when running the latest release of Bridge.

Runtime Error!

Program: C:\Program Files\Adobe\Adobe Bridge 2021

R6034

An application has made an attempt to load the C runtime library incorrectly. Please contatct the application's support team for more information.

This happened several years ago and eventually resolved itself. Wondering why it's krept up again and if there's a fix for it. I've already tried deleting the preferences file and restarting which did not work. I've also uninstalled and reinstalled and the error continues to pop up.

Any thoughts on what the cause might be or if there are possible fixes I haven't already tried?

This topic has been closed for replies.

Carson JonesAuthor

Known Participant

So I'm seeing this happen also with both PPro and Media Encoder 2021. They're both stopping twice with this error on launch (loading pywintype27.dll). An interesting thing I'm seeing with Bridge is that if I launch Bridge from the taskbar the error doesn't occur. As soon as I right-click any file or folder to launch 'Browse in Adobe Bridge 2021' then the error appears and continues to appear everytime I launch Bridge, whether it's from the Context menu (i.e. right-click) or the taskbar.

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Carson JonesAuthor

Known Participant

www.carsonjones.com

Carson JonesAuthor

Known Participant

This is really annoying. The log file was sent in yesterday and am hoping for a fix / solution asap.

www.carsonjones.com

jbm007

Community Expert

Check your system file structure. You have a system file corrupted somewhere.

R-click the command prompt as select"run as adminsitrator"

type SFC /scannow at the prompt

Version 20H2 update is causing all sorts of issues.

It has nothing to do with Adobe. This is a MS windows issue.

Carson JonesAuthor

Known Participant

The system files are fine and no error is returned.

www.carsonjones.com

K

kpulkit

Adobe Employee

Hi,

Thanks for your feedback. Could you share the following details about the issue:

System configuration
When exactly is this error coming - on application start up OR when you trigger a certain workflow
Could you please collect logs from Adobe Log collector tool and share at sharewithbr@adobe.com

Thanks,
Bridge Team

Carson JonesAuthor

Known Participant

See below...

Processor AMD Ryzen Threadripper 3970X 32-Core Processor 3.70 GHz
Installed RAM 128 GB (128 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 20H2
Installed on ‎9/‎17/‎2020
OS build 19042.844

Launching Bridge from the taskbar performs as normal. Launching Bridge from the Context Menu (i.e. right click) causes the C++ error to pop up twice.
Experience Windows Feature Experience Pack 120.2212.551.0

www.carsonjones.com

Carson JonesAuthor

Known Participant

Correction - this occurs whenever Bridge is launched. Either from the Context Menu or the Taskbar.

www.carsonjones.com

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