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lkyp
Inspiring
October 20, 2017
Answered

Search not working

My bridge search stopped working. I checked to make sure I was searching the computer, not Adobe Stock on Current Folder. I uninstalled the 2018 then reinstalled which made no difference. Help!

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    CCSS1212Correct answer
    Participating Frequently
    October 26, 2017

    Hi benfrew​,

    Have you checked the folder permission . Also check if other software are preventing  bridge to access that folder like Windows 10 Creators in case of @lindap76595986​. As for me its working fine on windows 7 64 bit and 32 bit . Below are the screen shots for the search inside sub folders. Still you are facing the issue then please check

    1. access the sub folder in bridge and then do the search.

    2. If search is working there then check it from parent folder. Otherwise seems a permission issue.

    If you need further help on this please let us know.

    Thanks,

    Avinash

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    8 replies

    benfrew
    Participating Frequently
    October 25, 2017

    I'm also having the same problem. But I'm on Windows 7 so the above solution doesn't apply.

    This is only since the recent update of bridge, and it happens regardless of whether I'm choosing to search Bridge or Windows Desktop.  Essentially it seems that it is not searching subfolders, even though it says it is.

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    lkypAuthor
    Inspiring
    October 25, 2017

    Have you tried uninstalling the new bridge and going back to the older version? I did that was well as going back to the older version of Windows 10. I'm not sure now which one fixed it, since you are on Windows 7.

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    lkypAuthor
    Inspiring
    October 22, 2017

    I use this feature constantly. Please help!

        

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    lkypAuthor
    Inspiring
    October 23, 2017

    I figured out the answer! I uninstalled the newest version of Windows 10 Creators. Search works fine now.

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    CCSS1212
    Participating Frequently
    October 20, 2017

    Hi lindap ,

    Please try after restarting the bridge. And please ensure that the current folder have the access to the user that is check the folder permission for the user. As I am able to perform the search

    If still you are facing the issue please share following details so that we can help you out \.

    1. Folder content (if possible).

    2. File name that you are searching i.e any special character or format.

    3. OS version with bridge version and the screenshots for the search result.

    Thanks,

    Bridge Team

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    lkypAuthor
    Inspiring
    October 20, 2017

    The search works if I use the Bridge current folder, and if I search from the drop down menu. But if I select "windows search current folder' or windows search computer it doesn't work. I tried search terms that I knew had file names that were associated.

    I did a screen print, but I don't know how to attach it.

    Thank you

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    lkypAuthor
    Inspiring
    October 20, 2017

    I also performed a program repair on Creative Cloud, uninstalled bridge, reinstalled 2017, cleared the cache and dumped the cache folder. I did a system restore as well.

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