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apjones83
Participant
January 23, 2021
Question

some images in Bridge corrupted/pixelated or have a green stripe down them.

  • January 23, 2021
  • 2 replies
  • 300 views

I've downloaded an image file in Bridge.  Some of the jpgs are corrupted.  B&W pixelation (like an old B&W tv), a green stripe down the middle of some.  If I look at the images outside of Bridge -they do not appear like this...

version 11.0.1.109

Windows 10 version 20H2

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2 replies

jbm007
Community Expert
jbm007Community Expert
Community Expert
January 29, 2021

Make sure you have the latest video driver installed from the video card manufacturer.

Also like rahuls said clear the cache for that folder to see if it helps.

Rahul Saraogi
Community Manager
Rahul SaraogiCommunity Manager
Community Manager
January 29, 2021

Hello

 

Thank you your feedback.

 

To better investigate the issue, could you please provide the following information

1. Are you facing similar issue with other available versions of Bridge?

2. Complete system configuration

3. Are you facing issue with jpeg or with other file formats also?

4. Screen recording/screen shot of the issue

5. Purge the cache and try. You can purge from Tools -> Cache -> Purge Cache For Folder "<folder name>" or Edit -> Preferences -> Cache Management -> Purge All Local Cache Files

 

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

 

Thanks,

Adobe Bridge Team

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