Known Participant

Question

Sony CF Express Cards and Bridge V13

Forum|Forum|3 years ago
October 26, 2022
3 replies
1400 views

Hi

I recently updated all the adobe photography suite and have been finding that Bridge 13 does not recognise my Sony CF express card reader. It gives an error of E:\ Not found or not supported. I have tried on both my laptop as well as my PC and both give the error.

I have since rolled back the update on my PC and that seems to have worked - I am on 12.0.3 again.

How will I know if this issue is resolved and I can update to v13 again?

This topic has been closed for replies.

Rahul Saraogi

Participating Frequently

Hi,

The auto-play issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,
Bridge Team

J

johnt41947401

Inspiring

Rahul,

Thanks for the advice re the patch being released and having installed it I'm happy to confirm this issue with card readers not being visible has been sorted!

G

ggwildlife

Participating Frequently

I am getting the same issue with my card reader, normally when i pop my card in the reader automatically the bridge uploder popped up and i downloaded my photosd now it says H:\ not found it was fine before the update it's so frustrating.

PECourtejoie

Community Expert

@ggwildlife please give more info: PC/MAC? does the previous Bridge install still work? ( Install a previous version from the Creative Cloud application: https://helpx.adobe.com/download-install/using/install-previous-version.html )

G

ggwildlife

Participating Frequently

Hello and thank you, yes its PC win 10 and i have been using bridge for many many years and never had this issue with the uploader until this new update, i do not wish to roll back to an older version but i would like this version fixed its really messed up my workflow big time. i also see from other areas of the forum that this problem has affected many others too.

Rahul Saraogi

Participating Frequently

Hello,

Thank you for reaching out to us.

Could you please share the following information to better investigate the issue?

1. Are you facing this issue on Windows?

2. Are you using the auto-play feature to automatically launch PhotoDownloader when you insert a removable drive?

3. How are you connecting your card i.e. through the camera directly or using any card reader (please share card reader details)

Note - Auto-play feature to launch Photo Downloader on Windows when you insert a removable drive has some issues and the team is currently investigating the same.

Thanks,

Bridge Team

Pranesh_ZAAuthor

Known Participant

Hi

To answer the questions

1. Yes both the PC and the laptop are windows based

2. Yes i think so, I selected the option to use Bridge as the default program when the USB is plugged in with media stored on it. I also tried opening Bridge and getting photos manually but it does not find the card reader.

3. I am using the CF epxress type A card with the Sony CF Express card reader. Up until this update Bridge could read this card reader that i have been using since March this year.

Thanks.

PECourtejoie

Community Expert

@Pranesh_ZA can you test the previous version again, and confirm that the Photo downloader worked, or if it worked only for browsing? Install a previous version from the Creative Cloud application: https://helpx.adobe.com/download-install/using/install-previous-version.html

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