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e.reed.rogers
e.reed.rogers
Inspiring
February 10, 2025
Question

Still no PNG thumbnails in 15.0.2.432?

  • February 10, 2025
  • 1 reply
  • 515 views

For the past three versions we have not been able to view PNG thumbnails on any of our "systems". What's the fix and if there's not then get on it!

1 reply

P
Community Manager
pankajg6675616Community Manager
Community Manager
February 12, 2025

Hi @e.reed.rogers,

 

Thanks for your feedback.

 

Could you please share the following details about the issue:

  • Is this reproducible after purging cache?
  • System configuration

 

Please share the sample file/files at sharewithbr@adobe.com and mention this thread.


Thanks,
Bridge Team

e.reed.rogers
e.reed.rogersAuthor
Inspiring
February 18, 2025

This is reproducible on two independent computers running different OS versions Win10/Win11. None of the bridge versions display the PNG thumbnails. The PNG files open fine in any PS version.

 

I can't be more clear by showing a screenshot of Bridge as compared to Paint Shop Pro below. I'll send a file to the aforementioned address.

 

It's extremely frustrating and also sad that other "browsers/FileManagers" can display all thumbnails correctly and Adobe just can't seem to get up to date. 

  

P
Community Manager
pankajg6675616Community Manager
Community Manager
February 18, 2025

Hi @e.reed.rogers,

 

I checked the PNG file you shared, and while reviewing its properties, I noticed that the image format is actually JPEG. After changing the file extension to JPEG, the Bridge successfully displayed the thumbnail and preview.

 

Could you try this on your end and let me know if it works for you?

Please find below the screenshot for reference.

 

 

Thanks,
Bridge Team

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