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A
Anonymous
June 30, 2010
Question

"SwitchBoard Server (32-bit) has stopped working" Bridge CS5

  • June 30, 2010
  • 2 replies
  • 51532 views

I installed Design Premium CS5 last week and tried Bridge today. It worked fine and then suddenly whenever I open it, I keep getting this window. I close the window, but it appears again after a few seconds. I can still use Bridge, but the window won't go away.

    This topic has been closed for replies.

    2 replies

    M
    MikeV99
    Known Participant
    August 24, 2010

    I am having a problem with the switchboard server on an XP/sp3 system as well.Since the switchboard server is not loading correctly, mini-bridge will sit waiting for CS 5 Bridge forever.However, Mini-Bridge still does start correctly if Bridge was started previously. I think I know why, but do not know how to fix it.

    The Adobe Switchboard service is suppose to load which leads to a switchboard process being loaded. The switchboard service does not load (error information below) and the switchboard.exe process is not started in the Windows XP run list when one logs on. Hence, mini-bridge has no switchboard to use to start bridge.

    However, if one starts Bridge first (even if one closes and exits bridge) the switchboard.exe process is started by Bridge. After that, mini-Bridge works correctly.

    I have attempted to start the process from a command window, but nothing happens and no event is recorded.

    C:\Program Files\Common Files\Adobe\SwitchBoard>dir
    Volume in drive C has no label.
    Volume Serial Number is 88E4-EDB7

    Directory of C:\Program Files\Common Files\Adobe\SwitchBoard

    07/28/2010  03:26 PM    <DIR>          .
    07/28/2010  03:26 PM    <DIR>          ..
    02/19/2010  01:37 PM           422,400 adobe_caps.dll
    07/28/2010  03:26 PM    <DIR>          AMT
    07/28/2010  03:26 PM    <DIR>          Legal
    02/19/2010  01:37 PM           517,096 SwitchBoard.exe
    02/19/2010  01:37 PM            30,489 SwitchBoard.pdf
                   3 File(s)        969,985 bytes
                   4 Dir(s)  84,354,781,184 bytes free

    C:\Program Files\Common Files\Adobe\SwitchBoard>switchboard.exe

    C:\Program Files\Common Files\Adobe\SwitchBoard>

    So Bridge can start the process but I cannot (even with an administrative account).

    The following is the error information about the Adobe Switchboard service error:

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7009
    Date:  8/24/2010
    Time:  4:29:05 PM
    User:  N/A
    Computer: MAINXP
    Description:
    Timeout (30000 milliseconds) waiting for the Adobe SwitchBoard service to connect.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date:  8/24/2010
    Time:  4:29:05 PM
    User:  N/A
    Computer: MAINXP
    Description:
    The Adobe SwitchBoard service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    sc query Adobe SwitchBoard

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\testuser>sc query Adobe SwitchBoard
    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.

    These types of errors are happening with other users, but the causes vary with the OS being used.

    Ideas?

    A
    Anonymous
    August 29, 2010

    @MikeV99, I don't know if you have an active support case on this with Adobe, but if you do and you get an answer from Adobe (or any response at all, for that matter) please post it here. I'm still waiting for a response from Adobe. Very frustrating not to get a reply, let alone a solution to the problem.

    M
    MikeV99
    Known Participant
    August 29, 2010

    I have had a ticket open for a while -- not seeing a lot of progress though.

    I upgraded my laptop to CS5/LR3. It runs Vista. I am seeing the same issue on that machine as well. The switchboard process does not get started unless I first start Bridge. After that everthing works as it should. Two different computers, two different operating systems, two different user accounts and same problem.

    My workaround is to first start Bridge (it has an option to be started automatically at logon to run in the background).

    J
    juliem321
    Participating Frequently
    June 30, 2010

    The switchboard server process provides communication between Bridge and Mini Bridge (in Photoshop, InDesign and InCopy). The switchboard server launches when you launch Bridge and runs in the background. It sounds like this process keeps trying to start, then crashes. What Windows OS are you running and is it 32bit or 64bit? Once I find that out, I'll get you some information on where to find a crash log that you can send.

    Thanks,

    Julie Manley

    Adobe

    A
    Anonymous
    June 30, 2010

    I'm using Windows 7 Pro on a 64-bit machine.

    B
    Adobe Employee
    Baichao Li
    Adobe Employee
    July 2, 2010

    Please try a few things in the following,

    - Try launching switchboard.exe directly (located in \Program Files (x86)\Common Files\Adobe\Switchboard). On a working system, switchboard should launch, run for a few seconds, then exit (since it has no connection to Bridge or Mini Bridge, please use "Windows Task Manager"->Processes to monitor this).

    - Try deleting the switchboard.ini file (located in \Users\<username>\AppData\Roaming\Adobe\Switchboard), then launch switchboard.exe manually again. This should regenerate the ini file.
    - Check the contents of the switchboard.ini file - it should contain 5 values:
    MD5=Alphanumeric value
    USERID=Alphanumeric value
    SWITCHBOARD=Alphanumeric value
    PORT=3705
    SERVER=path to Switchboard.exe
    (See tech note http://kb2.adobe.com/cps/830/cpsid_83045.html if the MD5 or USERID values are missing.)

    - Check the user's hosts file (a default hosts file can be found here:http://support.microsoft.com/kb/972034)

    - Try creating a new user account, log into the new account and try running Bridge to see if switchboard still crashes.

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