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Russell Proulx
Known Participant
August 28, 2022
Answered

TIFF with text Layer crashing Bridge 2022

  • August 28, 2022
  • 10 replies
  • 3082 views

Photoshop 2022  25.5.0

Bridge 2022  12.0.3.270

Windows 10, 64 bit, 21H2

 

Possible Bridge 2022 Bug

I've now done this on my desktop and laptop which both run the same versions of PS and BR and Bridge 2022 will crash on both when doing the following:
 

  1. Save an image with a text layer as a TIFF in a folder.
  2. Access the folder with Bridge and Bridge will crash.
  3. Save an image with a text layer as a PSD in a folder.
  4. Bridge behaves normally.
     

Bridge 2022 will also not crash when browsing similar TIFFs created using Photoshop CS6.

 

Can someone else confirm this behaviour?

 

Russell

 

 

    This topic has been closed for replies.
    Correct answer OzPhotoMan

    It sounds like it could be solved with the next update. 


    I have the same issue. running Bridge 12.0.3.270, supposedly the latest, still the same. My CC app shows I have both 12.03 and 13 installed, but when I open 13 from the CC app it shows as 12.0.3.270.

    I unistalled 12.0.3 and I have Bridge 13.0.0.562. It now works, does not crash with tif files with text layer. 

     

    10 replies

    Halo Photography Ltd
    Halo Photography Ltd
    Known Participant
    December 2, 2022

    I have the same problem. Thought it was random but I've also narrowed it to TiFF files with a text layer that causes the crash. If the layer is flattened or saved as a PSD it is fine.

    Tom Goodman
    Tom Goodman
    Inspiring
    December 2, 2022

    The latest Bridge update fixed the issue.

    [Personal Information removed by moderator] PEC

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    December 5, 2022

    @Tom Goodman thank you for the confirmation. In the future, please remember to disable your signature in your replies.

    rogerw37309625
    rogerw37309625
    Participant
    October 13, 2022

    It is now October 12, 2022 and this problem continues.  Whenever Bridge attenpts to show a tiff file containg a font layer, Bridge crashes in a few seconds.  Photoshop however can open the same file with no difficuly.  This problem did not exist in earlier versions of Bridge.  When is Adoble going to fix this very basic flaw in Bridge?

     

    Roger

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    October 14, 2022

    @rogerw37309625 there is a beta version of Bridge available in the CC application, I would suggest to try it.

    R
    Russell ProulxAuthor
    Known Participant
    October 14, 2022

    Thank you for the suggestion. I installed Bridge 13 (Beta) and the results are interesting.

     

    Bridge 13 (Beta) does not crash when accessing the folder with a "Tiff w/Text layer".

     

    I then tried again with Bridge 12.0.3 and it no longer crashes when accessing that same folder. Interesting indeed ...

     

    I then uninstalled Bridge (Beta) and Bridge 12.0.3 still works fine when accessing the folder with a "Tiff w/Text layer".

     

    I'm wondering if Bridge (Beta) replaces/updates a file that's common to both versions (a DLL?) that's defective in the Bridge 12.0.3 install?

     

    Thank you PECourtejoie. Your suggestion resulted in an unexpected fix. I'll try it on another computer to see if it works there as well.

     

    (BTW: The Bata seems to have other bugs that make it unusable, so I'll stick with 12.0.3)

     

    valentinor87468916
    valentinor87468916
    Participating Frequently
    October 8, 2022

    Same here... Seems to affect only tiff files with multiple layers and with Text layers...
    Reverting to previous Birdge version 12.0.2 fixes the problem,,, 
    HEY ADOBE, ARE YOU GUYS SLEEPING ?

    R
    Russell ProulxAuthor
    Known Participant
    October 8, 2022

    In my tests it seems to require only a background layer PLUS one text layer. Adding additional layers seems to not affect the result.

     

    I suspect it's being caused by the way Bridge v12.0.3 is interacting with the new Unified Text Engine which was a change made in Photoshop 23.0 (October 2021 release). A folder with older (pre-Photoshop 23) TIFF's with text layers works fine with Bridge v12.0.3.

     

    Changing preview options in Bridge v12.0.3 mades no difference.

    Changing from an OpenType typeface (Arial) to a TrueType one mades no difference.

    Running Bridge v12.0.3 in Administrator mades no difference.

     

    R

    S
    SEEverist
    Known Participant
    October 11, 2022

    I noticed there was a PS update when I came into work this morning. Have you tested your theory regarding PS 23 to see if this update affected the problem?
    I'm not planning on going back to the newest version of Bridge until the issues seems to be resolved.

    Varun Varshney
    Adobe Employee
    Varun Varshney
    Adobe Employee
    October 7, 2022

    Hi Russell,

     

    Thanks for sharing the issue with us. 

     

    We would like to investigate this further. Could you please share a sample file with which you are facing the issue?

     

    Thanks,

    Bridge team

    R
    Russell ProulxAuthor
    Known Participant
    October 8, 2022

    I'm not sure why you would need me to send you a file that's so simple t create yourself?

     

    Just use a PC running Windows 10 to create an RGB document (any size, any colour space, any bit depth) and then add a text layer (any font, any size) and then save it as a TIFF (any compression, or none) in a folder on the PC.

     

    Browsing the folder containing the resulting TIFF file will cause Bridge v12.0.3 to crash after a second or two.

     

    Are you suggesting that you're not seeing the same problem when you do this??

     

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      October 6, 2022

      Hey!

      On this machine, I'm on Bridge 12.02, I cannot update myself, and I am able to see a tiff file with text layer I just saved from Photoshop 2022 23.4.1, I'll try whenever we can update this box, but I've seen it's been replicated.

      Now, is Bridge set to open all tiffs with Camera Raw? Can you share the offending tiff?

      There are many different settings, the kind of compression might be a parameter, for instance.

      R
      Russell ProulxAuthor
      Known Participant
      October 6, 2022

      Without installing v12.0.3 you'll be unable to experience the bug. All compression options have been tested as well as enabling/disabling ACR TIFF support. You can create any TIFF you want w/ a text layer yourself to test with. It's not specific to anyone's 'special' file.

       

      It's been over a month since this BUG has been reported here and in other threads on the Community Forum. I'm quite surprised that Adobe is not fixing this faster as it's not a trivial bug. At least someone from Adobe could acknowledge that the bug is confirmed and they are working on a fix.

       

      I hope you can install v12.0.3 so you can see what we're all referring to.

        S
        SEEverist
        Known Participant
        October 6, 2022

        Since PECourtejoie can't update themselves, for their sake, I'd recommend not updating. If they can't update, they probably can't revert.

         

        However, your point about it not being acknowledged is something I've been thinking too. 

        H
        Hads55
        Participant
        October 4, 2022

        I have the same problem with this new update w Bridge 12.03. I cannot bring up any .tiff pics. Help. 

        M
        MarkKant
        Participant
        October 1, 2022

        I've the same bug with the same Versions of Photoshop and Bridge running on Windows 10. It's very annoying.

        Sapere aude
        S
        SEEverist
        Known Participant
        October 3, 2022

        Although not a solution, reverting back to the previous version (12.0.2) seems to fix for now. You just need to ignore the daily notifications of the 12.0.3 update.

        S
        SEEverist
        Known Participant
        September 27, 2022

        I posted this issue last week, although I didn't know, at the time, that it was related to the text layers in my tiff files. Another user posted later that same day narrowing it down to the tiff files. I replied to my post this morning to try and bring it to the top as there have been no responses regarding solutions. I went into Creative Cloud and reverted back to the previous version of Bridge, which works fine. It's not a solution, but a bandaid.

        R
        Russell ProulxAuthor
        Known Participant
        September 27, 2022

        Interesting that a previous version of Bridge works OK. I also discovered that TIFFs with text layers that were created using CS6 work fine. It uses the old Legacy Text Engine rather then the Unified Text Engine that arrived with Photoshop 23.0 (October 2021 release).

         

        R

          S
          SEEverist
          Known Participant
          September 28, 2022

          Something happened from 12.0.2 to 12.0.3, apparently. Hopefully 12.0.4 will have it fixed.

            Jeff Arola
            Community Expert
            Jeff ArolaCommunity Expert
            Community Expert
            September 26, 2022

            Yes i can replicate this on the windows side, but not on the mac side.

             

             

             

             

              R
              Russell ProulxAuthor
              Known Participant
              September 26, 2022

              Thank you for confirmng. I hope Adobe's paying attention to this as I was expecting it to have been fixed in the most recent update. Using text layers and saving as a TIFF is pretty common ...

               

              R

                R
                Russell ProulxAuthor
                Known Participant
                September 26, 2022

                Just upated to Photoshop 25.5.1 and the SAME bug remains ...

                Using Bridge to access a folder with a Photoshop created Tiff that has a text layer causes Bridge to immediatly crash.

                 

                Am I the ONLY person seeing this ???

                Russell

                  Tom Goodman
                  Tom Goodman
                  Inspiring
                  October 13, 2022

                  I, too, and seeing crashes with images with text layer.  Never happened before including files with text layers that worked fine prior to this latest update.

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