Skip to main content
Participant
February 2, 2021
Question

Trying to Open Bridge

  • February 2, 2021
  • 2 replies
  • 229 views

Would like to open Bridge as I have 10,000 times before but this evening when I click on the icon nothing happens. Anyone know what the problem might be?

 

thx in advance!

This topic has been closed for replies.

2 replies

Varun Varshney
Adobe Employee
Adobe Employee
February 5, 2021

Hi kenm1338659,

 

Thank you for reporting the issue to us.

 

To better understand your issue, it would be great if you can share the following information with us : 

1. Current Bridge version which you are using?

2. Machine configuration and details.

3. Does this issue exist with older Bridge version as well i.e. Bridge 2020?

4. Please share Bridge log file(BridgeLog.log) located at: 

MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
WIN - %appdata%\Roaming\Adobe\Bridge 2021

 

Thanks,

Bridge team

jbm007
Community Expert
Community Expert
February 2, 2021

OS?

Which version of Bridge?

Did you try resetting your preferences as it loaded?

 

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html