Unable to install "Custom metadata Panel for Adobe Bridge" Extension

Forum|Forum|6 years ago
April 28, 2020
3 replies
1336 views

My creative cloud App shows "Custom metadata Panel for Adobe Bridge" Extension as acquired but from Adobe bridge, i can't see or add it to my Adobe Bridge.

Download and install

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A

amolk2655698

Participant

Yes. My other colleagues are able to install the plugin but I am having issues. Any help would be highly appreciated.

Sahil.Chawla

Adobe Employee

Could you please share a full screenshot of the error you're getting?

A

Amol KawaleAuthor

Participant

Hi Sahil,

Thanks a lot for responding to my issue. Yes, I was signed into Creative Cloud Desktop app and was open. It even shows that "Custom metadata Panel for Adobe Bridge" Extension as acquired but still it doesn't show up in my Adobe Bridge. When I downloaded the extension and install it using Anastasiy extension manager, I get error message "license is damanged". Please guide how to proceed forward.

Sahil.Chawla

Adobe Employee

Sorry to hear about the License is damaged error, did you download and save the extension locally? It seems to be installing without any error at my end. Please see below:

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear that the Custom Metadata panel is not getting installed in Adobe Bridge, could you please make sure that the Creative Cloud Desktop app is running on the computer and you're signed into it using your Adobe credentials?

Alternatively, you may download and install the panel manually. Please check this link to know the steps: https://exchange.adobe.com/creativecloud/install-instructions.103752.html

Let us know how it goes.

Regards,
Sahil

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