Unable to manually sort images in Bridge

Digi-tech at Anthropologie here, running 4 sets a day.  At the end of the day, we use Bridge to manually sort shoots and output a pdf for company review.  Its been working fine for a year, but all of sudden Bridge will no longer allow us to manually sort images.  The blue line will appear, but files will not move.  Some images will, but others are just stuck in place.  We preferred Bridge 22, but when this issue arose, I updated to 24, and the same problem persists.  I've tried clearing the cache.  Please help, this is a huge issue for us!  Screen recordings attached of issue on 22 and 24.