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Participant
December 5, 2019
Question

Unlockable, unviewable drives...

  • December 5, 2019
  • 2 replies
  • 1484 views

Help! I unplugged my laptop from our network to take it home, and when I later plugged it back in and launched Bridge, all the remote drives and outboard hard drives appeared in the main window with lock symbols in the top right hand corner. Clicking on the drive icon just opens a Finder window, rather than Bridge. If I right-click and go 'Unlock Item' nothing happens. What's wrong? Or what am I doing wrong?

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2 replies

Participant
December 5, 2019
Thanks for the reply, jbm007

Mac OS 10.14. Yes, computer rebooted several times. Always shows this:

[cid:image001.png@01D5AB80.CA91E420]

Clicking each icon opens the drive in the Finder only.

UPDATE:

Bookmarked folders within these drives (saved as Favourites) open in Bridge as normal, but even navigating back via the breadcrumb navigation will not open these top-level drives. Each opened perfectly normally in Bridge before disconnecting the laptop from the network. It’s not the first time the laptop has been disconnected, but it is the first time this has happened in Bridge.

This is the Bridge version:

[cid:image002.png@01D5AB80.CA91E420]

Thanks in advance for any help you can offer..

MAtt 😊



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jbm007
Community Expert
Community Expert
December 5, 2019

Screen shots did not appear.

Have you check to see if the file permissions got changed on the folders?

 

jbm007
Community Expert
Community Expert
December 5, 2019

Which OS?

Did you reboot your machine after you logged into the network?