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giselar6866828
Participant
January 2, 2020
Question

Updated bridge photo downloader does not recognise Iphone 11 Pro - no valid files

  • January 2, 2020
  • 1 reply
  • 401 views

I updated Bridge and it gives me the no valid files message after connecting the 11 Pro phone. I had trouble with the old Bridge as well but with several tries it usually started to upload the images.  So far nothing has worked

 

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1 reply

Akash Sharma
Akash Sharma
Legend
January 3, 2020

Hi there, 

 

Sorry that Bridge Photo Downloader cannot recognise your iPhone 11 Pro files. 

 

Which version of Bridge are you using? The DNG files from iPhone 11 Pro are supported in Camera Raw 12.0 and above. 

 

Thanks,

Akash

    G
    giselar6866828Author
    Participant
    January 3, 2020

    Hi Akash,

    Thanks for the quick reply. I use Bridge 9.1.0 338. How do I get to Camera Raw, it is grayed out?

    Gisela

    Akash Sharma
    Akash Sharma
    Legend
    January 8, 2020

    Hi Gisela,

     

    Sorry that the Camera Raw option is grayed out in Bridge. Would you mind purging the cache via Tools->Cache->Purge Cache.  You may also do this via a set of key combinations, see this article for more details: https://helpx.adobe.com/in/bridge/kb/troubleshoot-errors-freezes-bridge.html

     

    Let us know how ir goes. 

    Thanks,

    Akash

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