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Participating Frequently
January 19, 2021
Answered

What's going wrong with Bridge 11.01?

  • January 19, 2021
  • 3 replies
  • 1811 views

I have tried updating to Bridge 11.01 but every time I do I get error messages (when first opening the new version of Bridge) suggesting I'm not connected to the web (I am) and/or Adobe servers cannot find my subscription details. I've tried working my way through the suggested ways of resolving this problem and none of them work. It's all taking too long – and I have work to do – so I have deleted the new download and reverted to the previous version of Bridge which works absolutely fine. But if Adobe can fix their Bridge 11.01 – or if anyone has a bright idea to get this new update working quickly – I'd be very grateful. Thank you. 

This topic has been closed for replies.
Correct answer nikunj.m

Hi,

This issue should be fixed in the Bridge 11.0.2 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Bridge 11.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Nikunj

3 replies

nikunj.m
Community Manager
nikunj.mCommunity ManagerCorrect answer
Community Manager
April 13, 2021

Hi,

This issue should be fixed in the Bridge 11.0.2 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Bridge 11.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Nikunj

Participating Frequently
April 15, 2021

Thanks Nikunj. The new update seems to have done the trick.

 

Regards

 

Max

Adobe Employee
January 20, 2021

Hi @maxfindlay ,


Thanks for your feedback.

Could you please collect logs from Adobe Log collector tool and share at sharewithbr@adobe.com


Thanks,
Bridge Team

Participating Frequently
January 25, 2021

Just seen this Bridge Team. Where is the Adobe Log collector tool please? I'm using a Mac

jbm007
Community Expert
Community Expert
January 25, 2021
jbm007
Community Expert
Community Expert
January 19, 2021

Suggest you log out of the ACC app. Reboot your machine and log back in to the ACC app.

Try installing the update after that.