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Dasnuke
Participating Frequently
August 7, 2017
Answered

Why does Bridge return "...does not contain supported media"

  • August 7, 2017
  • 2 replies
  • 1149 views

Howdy,

I am using a Nikon D3200, on an iMac using macOS Sierra 10.12.6. When I first try using Get photos from camera, I get the Photo Downloader dialog box that reads "This device does not contain any supported media."  If I use the refresh list from the GET PHOTOS dropdown, the pictures are loaded into the Photo Downloader.

The File > Import from device appears to be working as designed.

This all seems kinky to me, as in why won't Get photos from camera work without refreshing the list, but import seems to work fine.  Does import do a less complete job of downloading the files than does Get photos from camera?

(BTW I deleted the cache folder, but this had no effect. )

Also, I have checked the When a Camera is Connected, Launch Adobe Photo Downloader option in preferences.  This only works if Bridge is already running. I had expected that it would  launch Bridge and Downloader in a manner similar to the Apple Photos App when the camera is connected.

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Dasnuke,

Could you please try updating the camera firmware and let us know if it helps?

Regards,

Sahil

2 replies

Mohit Goyal
Community Manager
Community Manager
August 11, 2017

Hi Dasnuke,

Have you tried updating the camera firmware as posted by the last support staff?

Regards,

Mohit

Dasnuke
DasnukeAuthor
Participating Frequently
August 12, 2017

Thank you for your replies.

I have been away for a while.  I am working on installing 104 today (which appears to be two years old, but that is what downloaded)

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
August 9, 2017

Hi Dasnuke,

Could you please try updating the camera firmware and let us know if it helps?

Regards,

Sahil