Participant

Question

Adobe Captivate Community in 2020

Forum|Forum|5 years ago
April 2, 2020
3 replies
3156 views

Why is there not a better daily community for Captivate for Instructional Designers...I am an Adobe user through-and-through, but I am very envious of the Articulate community...just sad Adobe doesn't compare and this has been an ongoing issue...makes me want to switch! Am I missing something here? Is there something comparable?

P

Philippe5E6E

Participant

Hi everyone, I'm a new Captivate user, but soon ex-user if I can't find better support! After reading all the posts here, I see I'm not the only one finding Adobe's effort is less than insuficient to provide efficient help. Do I have a chance to get technical help here? I'm asking because I saw no post related to anything beside deficient customer support. Maybe I missed something, but I didn't even see an option (button) to create a new post, only reply... Thanks in advance.

Nancy OShea

Community Expert

Hi @Philippe5E6E

I see you've replied to a five-year-old inactive thread.

For best results, please start a new topic with a specific product question at the link below. Use the blue Post or Post to Community button to start a new topic. This community's product experts will be happy to assist you any way they can.

https://community.adobe.com/t5/captivate/ct-p/ct-captivate

Thanks.

[Old topic locked by moderator.]

Nancy O'Shea— Product User & Community Expert

Stagprime2687219

Legend

This question comes up from time to time and there are many who agree with you.

The eLearning Community that Lilybiri pointed out is not much of a community. Perhaps a community in name only.

It was actually slightly better than it is today just about a year or so ago. (Although it was still lacking). Some updates were made which made things more difficult and many simply do not come back consistently. They have no reason to. The user experience surrounding searching for content, posting original stuff, and responding to others is quite frustrating at best. There are a handful of regulars and that is about all.

Many people even requested challenges like the Articulate community has over at ELearning Heroes and a few of us tried to get one started but all of the interested people did not come back to participate.

It does not help that we have to sometimes wait for several days before the items we post are moderated and become visible.

sabre123

Participating Frequently

First, I agree that more needs to be done here, in terms of engaging CP users. Like stag mentions, this forum has a few active members and that is about it. It may just be a case of, Articulate as a company has a WAY narrower user base and can devote a focused effort on keeping them engaged and happy. Adobe is a monster and CP is a tiny piece of the corporate puzzle.

Having said that, Articulate may have the market cornered on the happy hero stuff, but to use Storyine on a daily basis would be my worst nightmare. Mind you, I'm more of a technical guy than an ID. Having been forced to use SL on a large complex course, and suffer through those "triggers," well that was practically unbearable.

Their employees on the forums kind of annoy me, too. "I see so and so has got you all straightened out!" Too many exclamation points and way too cheery. I understand the reason, but it's just not for me.

My hope is that the CP base is robust enough to sustain it over the long haul.

RodWard

Community Expert

I would agree that the Storyline Community is more engaging than what we have here with Captivate. It's not the fault of the people ON this community. I believe it is simply due to the lack of support from Adobe.

I love Captivate and choose to use it whenever I can when I work under contract for clients. But I really WISH Adobe would sit up and listen to what is happening to their user base right now.

With Storyline you see Articulate staffers commenting on issues and suggesting solutions all the time. With Captivate you rarely ever see anyone from Adobe chiming in to offer help to end users. It DOES happen. But it's rare and that gets interpreted by the user base as uncaring and unsupportive.

Articulate has a VERY good evangelist in the person of Tom Kuhlman, who is not only a very knowledgeable Articulate user, but he also comes from a background of working in the trenches as an e-learning designer. He's personable and realistic. And his regular blog posts are always useful, not just filled with marketing blurb. Adobe doesn't have anyone that can match him, despite the fact that they are a much larger company with far bigger budgets.

In short, Articulate makes their users feel supported. Adobe feels that Captivate users only need some forum software instead of actual support and should be able to support themselves. In my opinion this is NOT a good support model and it must be costing Adobe lots of potential sales.

The end result of these differences in attitude and support is that Articulate Storyline, though a much more limited product compared to Captivate in terms of authoring power, has made solid inroads into the e-learning market, particularly in Europe and Asia. Articulate is a good example of how a smaller company can take on a much larger competitor by simply paying more attention to their user base and supporting them in ways they care about.

Nancy OShea

Community Expert

Moved from Community Help to the Captivate forum.

Nancy O'Shea— Product User & Community Expert

janethewitt.atlAuthor

Participant

Is there a link to where it was moved to?

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