We've released a build that addresses issues with Adobe Captivate (2019 release) on macOS Big Sur (macOS 11). Note: This is a certified build. We'd like your feedback, which will help us immensely as we work on the production update, which we shall release soon. We shall keep you posted of any development on this. Install the build Pre-requisite: Uninstall the existing version of Captivate (2019 release). Download the build. and double-click the dmg file. Follow the on-screen instructions. Launch Captivate. Does Captivate (2019 release) work on M1 chipset? No, Captivate (2019 release) DOES NOT work on machines with M1 chipset. We are working on this.

S

Saurav_Ghosh

Community Manager

Question

Captivate (2019 release) on macOS Big Sur (macOS 11)

Forum|Forum|5 years ago
December 21, 2020
14 replies
15181 views

We've released a build that addresses issues with Adobe Captivate (2019 release) on macOS Big Sur (macOS 11).

Note: This is a certified build.

We'd like your feedback, which will help us immensely as we work on the production update, which we shall release soon.

We shall keep you posted of any development on this.

Pre-requisite: Uninstall the existing version of Captivate (2019 release).

Download the build. and double-click the dmg file. Follow the on-screen instructions.

Launch Captivate.

No, Captivate (2019 release) DOES NOT work on machines with M1 chipset.

We are working on this.

This topic has been closed for replies.

reneesings

Participant

It didn't work for me and my co-workers. Still having the same issues. Didn't help at all.

reneillustrate

Participating Frequently

Will this build work for Monterey?

Lilybiri

Legend

No, you need release 11.8:

https://elearning.adobe.com/2022/01/adobe-captivate-11-8-released/

reneillustrate

Participating Frequently

Thank you!

I'm so confused about these releases, it is so helpful to have help from other users.

K

kellyz93893277

Participant

Hello! Is there a fix for MacBook users and the M1 chip? Just downloaded the program and I'm receiving the black screen.

Thanks!

J

jessb14588354

Participant

Attempting to download build with Amazon enterprise account. continue to get "404 Asset not Available" error (picture attached). Any helpful suggestions?

Lilybiri

Legend

This thread is NOT about the most recent build for Big Sur, which was released in February.

Have a look at:

Update for Mac Users - Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here! - eLearning

J

jessb14588354

Participant

Hi Lilybiri - I followed the link you included and continue to get the same error message: 404: Asset not found. Is it possible to receive the builld via email or other means?

Vũ Hoàng Telecom

Participating Frequently

ou need a separate subscription license for Captivate.

K

Krupasaurus

Participant

When will the Captivate 2019 be compatible with my Mac Mini with M1 chipset? This post is a month-and-a-half old now so I'm hoping you have the issue nearly resolved as I'm unable to run Captivate on my new work computer.

graphixvip

Participant

Hello,

I installed the trial version for Captivate 2019 for Mac and I'm running into a strange issue. I'm not able to use the software at all. Every time I try to select an element my slide jumps and then I click somewhere outside the slide and an element is selected. Really strange. I'm using macOS 11.1 32 GB ram Intel i7, 8 GB graphics, with two monitors. I tried using just one monitor, same issue. Please see the attached video. Any suggestions? Thanks!

tonyb4835892

Inspiring

I'm guessing you're using Big Sur (os) because I had the same problem and was ultimately told Captivate does not work with Big Sur. They have released a patch which you can find pinned to the top of the community page, but having used it I can tell you it still doesn't really work. I can open and edit things but they don't work right when I preview or publish.

Hopes this helps.

graphixvip

Participant

The patched release does work, thanks for the reply.

tonyb4835892

Inspiring

Worked for me!

tonyb4835892

Inspiring

Or maybe not... It downloaded, installed and let me work on projects. The issue I ran into was with animation sequencing. Simple fly-in text from the left which works great when manually scrubbed and looks good when I use a Windows machine. When I use Mac, the fly-ins work, but they don't end up in the spots they are supposed to.

Thought it might be worth sharing.

katyfeeney

Participant

New to this forum, but a Mac user since the 80s... Have always loved Adobe programs (ever since InDesign/Pagemaker fit on an 800k floppy!) - and Captivate has been singularly frustrating.

That being said, others may benefit from my experience: The projects I built that were not responsive kept crashing and had to be rebuilt every time (5x on one). Now, I've had no problems with responsive projects using Big Sur. Hooray!! No more non-responsive projects until this Big Sur build gets beyond Beta.

Hope that helps someone...

D

Diane5CEC

Participant

I uninstalled and then reinstalled the build as above. My computer has crashed, the projects won't open. When it does open, on a 360 project I cannot see the hotspots when i try to add them. It's an utter disaster

D

Diane5CEC

Participant

the 360 video is not 360 acting like 360 either. All I have learnt from my trial is how to bang my head against a brick wall.

S

Saurav_Ghosh

Author

Community Manager

Hi Diane,

Sorry to hear about the issues you're facing.

Could you send me an email at saghosh@adobe.com mentioning the issues?

Thanks,

Saurav

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Does Captivate (2019 release) work on M1 chipset?

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