Skip to main content
K
kind_days15B9
Inspiring
June 5, 2019
Answered

Captivate 2019 - You have not installed NeoSpeech Voices!

  • June 5, 2019
  • 2 replies
  • 3660 views

Hello all,

I am really puzzled. I have tried so many times to get Adobe Captivate to recognize that I have installed the NeoSpeech voices. No luck!

What I have tried:
1. Run CleanPreferencesWin.bat multiple times.

2. Reinstalled the NeoSpeech file multiple times

3. Started up Captivate in Admin mode.

4. I even copied the VT folder inside the \Adobe Captivate 2019 x64 folder.

If this VT folder (with all the voices) supposed to be in a specific location?

Perhaps the only thing different about my installation is that I have all my Adobe applications in an Adobe folder.

In other words, Adobe Captivate is installed here:

D:\Adobe\Adobe Captivate 2019 x64


The voices here (a copy of the VT folder is also in the folder, above):
D:\Adobe\Adobe Captivate Voices 2019 x64

UPDATE:
The same is true for the Assets. I also downloaded and installed the Captivate Assets, here:
D:\Adobe\eLearning Assets

But Captivate is insisting that the Assets have not been installed. I really hope this problem isn't a result of me installing the Adobe products in a non-default folder. The would be a ridiculous flaw in the design of this product.

What am I doing wrong?

Thank you

This topic has been closed for replies.
Correct answer RodWard

Shawn,

It's indeed possible that the unusual location of your Captivate installation is causing this issue.  You certainly don't have the app installed in the usual place in Program Files.  I suspect you might also encounter other issues with this setup.

I wouldn't call it ridiculous for Adobe to want their product installed in the location recommended by Microsoft for all applications.  There are good reasons why apps should be in the Program Files folders.

In any case, to test the solution, why not just uninstall Captivate and reinstall the app as well as the voices and assets in the recommended location to see if that gets the desired result?

2 replies

T
tejonidhipaul
Participant
February 12, 2020

So this worked:

  1. Uninstall Captivate
  2. Delete all Adobe Captivate folders from all drives. (You gotta search for these manually)
  3. Clear temporary files (On Windows: Win+R > type %temp% > select all > Shift-Delete)
  4. Delete the voices folder (Shift-Delete)
  5. Restart the computer
  6. Install Captivate in C:
  7. Then install the voices

 

The voices installed in the correct C: path where Captivate is installed. 🙂

    S
    Sujoy29841169lzrx
    Participant
    May 11, 2023

    The Step-up.exe is inside the x64\CaptivateVoice folder

    C:\Program Files\Adobe\Adobe Captivate 9 x64\CaptivateVoice

    After running the exe, the folder becomes ...\CaptivateVoice\Adobe Captivate Voice\VT

    Please suggest should the VT folder be located in this location.

    RodWard
    Community Expert
    RodWardCommunity ExpertCorrect answer
    Community Expert
    June 5, 2019

    Shawn,

    It's indeed possible that the unusual location of your Captivate installation is causing this issue.  You certainly don't have the app installed in the usual place in Program Files.  I suspect you might also encounter other issues with this setup.

    I wouldn't call it ridiculous for Adobe to want their product installed in the location recommended by Microsoft for all applications.  There are good reasons why apps should be in the Program Files folders.

    In any case, to test the solution, why not just uninstall Captivate and reinstall the app as well as the voices and assets in the recommended location to see if that gets the desired result?

    K
    kind_days15B9Author
    Inspiring
    June 5, 2019

    Hi Rod,
    Thanks for your reply.

    RodWard  wrote

    I wouldn't call it ridiculous for Adobe to want their product installed in the location recommended by Microsoft for all applications.  There are good reasons why apps should be in the Program Files folders.

    I respectfully disagree. If applications must be installed in a specific location, than the application should not allow the user to choose any drive letter or folder.

    No point in arguing over this. LOL
    On another computer, I had allowed Adobe to install in its default file location and the voices are working fine. So, I guess you are correct about installing the software outside of the "Program Files" folder.

    Thanks

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 6, 2019

    I guess it's one of those situations where just because you CAN do something doesn't mean you SHOULD.

    Captivate is using third-party components for those voices.  Microsoft voices need to be installed in the Program Files folders, so it makes sense that the NeoSpeech voices might also need to be in the same area in order to get the necessary low-level system permissions required to work properly.

    Good to hear that you got it working correctly.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices