One thing I would suggest is that you make sure your learners are told they must click that Continue button on the Quiz Results slide and not just close down their browser as soon as they see the Quiz Results slide.     ... View more

You are probably correct that the issue could be with Javascript.  Modern web browsers have been deprecating some JS code functions that were previously not viewed as a problem but are now viewed as unsafe. You can use the web browser console to see the errors generated when you try to run your page in the browser. Take a look at this web page that explains how to do it: Fix JavaScript errors reported in the Console - Microsoft Edge Developer documentation | Microsoft Learn Once you identify WHY the page is failing to load, you should be able to approach Canvas and ask for suggestions from their IT gurus.  They probably have a user forum (like the Captivate user forum) and that may have some JavaScript experts that are willing to help. ... View more

This audio issue has been around for many years with several Captivate versions (both 11 and 12). The usual reason has been that TTS voices have no audio waveform, only pure silence, just before and after the artificial voice narration.  Some users experience issues with audio cutoff because the audio player in their browser takes a split second to get the message that there is audio and therefore starts playing a fraction too late.  Some also cut off just before the audio ends because they detect the silence and shut down too early. This issue does not happen when you have human audio recorded via a microphone because there is always at least some low level of sound before the narration begins and ends. So the usual fix is just to record a very short (half second) of audio with your microphone, reduce the audio level even further by editing the audio clip in Captivate until you cannot hear any audio with your ears.  Then import that clip into the beginning (and if necessary, the end) of your TTS audio clips for each slide. Try it and see if that resolves your issue. Another solution that is now available is just to use and AI generated voice. They are usually much better quality than Captivate's TTS and can sometimes be mistaken for actual voiceover.  I find that they do not seem to suffer as much with the audio cutoff issue because they always have at least a small amount of background audio. I have found the voices from elevenlabs very good: Free AI Voice Generator & Voice Agents Platform | ElevenLabs   ... View more

You appear to have posted your question in the Adobe Captivate user forum, not the Adobe Photoshop forum. Try here: Create a post - Adobe Product Community ... View more

I've not tried to wrap an MP4 video alone in a SCORM wrapper. It may be possible, but I think you may still run into issues with getting many LMSs to recognise completion when all you have for content is a video. Try this site: Create H5P and host your content on Lumi - Lumi Education The H5P elearning authoring tool does not create SCORMs, so they usually suggest uploading your content to LUMI to get it to wrap a SCORM.  Perhaps you can try that. ... View more

If your course was created with Adobe Captivate and you have the source project files, then you should be able to adjust the project settings for SCORM output and publish to a zip file.  Be sure to test this zip archive yourself in an LMS first to make sure it works as expected BEFORE sending it to your client.  SCORM Cloud is an online LMS that allows you a free account for testing purposes and it is recognised as the gold standard for SCORM compliance. However, your client's LMS may NOT be gold standard when it comes to SCORM, so it is not unusual for there to be some back-and-forth between you and the client to make adjustments before the package works as expected on their end. ... View more

This issue is usually related to the download of the audio files causing a lag because by the time they start playing the animation on the slide has already begun. You can test whether this is the case by simply allowing the slide to play to just before the end and then jumping back to the beginning of the slide again.  If the playback is then in perfect synch, your issue is due to the time it takes for the audio to load. Best practice is to keep your slides as short as possible because Captivate loads audio when it reaches each slide.  It does not load all assets required for the entire module at the beginning. ... View more

Yes I think there would be many long-term Captivate users that would echo your plea, but I'm afraid Adobe is unlikely to be willing to keep Captivate Classic once they have achieved reasonably robust functionality in the new Captivate that would allow conversion of CPTX files to .Cp format.  It must be a pain for the team having to maintain both versions of the app, and here we are in 2025 still referring to the latest version as NEW Captivate when Captivate 2019 was first released late in 2018.  (I remember it well.)  We had to wait around for 5 years with only small updates before NEW Captivate came out.  There was a lot of fanfare about how it's new functionality and ease of use would blow the e-learning world away.  However, the result has been...somewhat underwhelming. I well remember...years ago...opening up my Inbox each day and seeing my Adobe Captivate folder filled with dozens of posts from other users asking questions and offering solutions.  Now on any given day there are rarely more than a few posts on the Adobe Captivate forum.  And that is NOT because new Captivate is so intutitive, easy-to-use and full-featured.    That lack of activity on the forum to me is the biggest sign that Captivate has lost significant market share to its competitors.   And I see no indication from Adobe that they still care about this product.  Very sad. ... View more

I wholeheartedly agree with you that Captivate Classic is more robust and full featured for creating the kind of e-learning that most developers and their clients want.    There simply hasn't been the kind of demand for responsive design that Adobe expected to see when they designed the new Captivate's functionality set.  And as a result of that, Captivate has now lost a significant amount of market share to competitors that stuck to just delivering what developers wanted in their tool. Having said that, the problem that Captivate Classic faces is that it is eventually going to be unsupported by Adobe (supposedly before 2027 or even earlier).  This means that companies that have opted to be reliant on it as a tool for e-learning will one day find it will simply stop working for them.  That could happen because Adobe pulls the plug on it.  But most likely it will happen because Apple or Microsoft one day release an OS update that causes Captivate to stop working overnite.  This has happened many times in Captivate's history.  In fact it seems to happen every single time Apple does a Max OS update and Mac users dive in to get the latest.  Adobe usually releases a fix, but that takes weeks or months, if it comes at all. So, why should you use the new Captivate?  Good question.  One possible reason to migrate to the New Captivate is that there IS actually supposed to be new functionality to be released soon (if not already) that will allow older CPTX files to be upgraded to Cp format.  That still won't fix the other glaring issues you mentioned about missing functionality, but at least it might provide a way forward for companies that have significant numbers of older courses developed in CPTX that they want to keep.  I have not seen any of Adobe's competitors advertising similar functionality to convert CTPX into their own formats. ... View more

When you preview as HTML on your computer Captivate uses a temporary localhost webserver to display your content.  There is no lag in that case because the audio files are being accessed directly from your hard drive.  However, if you upload your content to your LMS or another webserver, then the audio files are downloaded from the server slide by slide.  The synchronisation issue you mention is likely to be due to the time it takes to download the audio MP3 file and start it playing.  You can test if this is the issue by simply replaying the slide AFTER it has downloaded once.  If the audio synch is perfect on the second playback, then the initial synch issue is due to the download delay. ... View more

Your first course of action should be to upload the same module to another SCORM-compliant LMS to test whether the same issue appears.  If it DOES, then the problem is likely to be in your course content somewhere.  However, if it does NOT, then the issue is likely to be your LMS.   I always test my SCORMs in the SCORM Cloud free online LMS.  It costs nothing to set up a free license to upload a single SCORM up to 100 megabytes for testing purposes.  SCORM Cloud is the gold standard in LMS.  So if your course plays fine in SCORM Cloud, you need to contact your LMS and ask for them to provide technical assistance to resolve the issue.  Tell them you have uploaded the same package to SCORM Cloud and the issue is not present.  Ask them to explain why their LMS is unable to provide similar performance.  (LMS vendors hate being compared to SCORM Cloud and they hate it when you can demonstrate that the issue is likely to be with the LMS rather than the SCORM itself.) ... View more

I have not personally worked with the LMS you mention (Dayforce), however, if your SCORM packages play without issues in other SCORM compliant LMSs, then my suggestion is to get in touch with the technical support people behind your LMS and ask for assistance to resolve the incompatibilities.  All LMSs have someone in their organisation that has technical knowledge of the SCORM standard and they should be able to tell you WHY your SCORM packages don't play nicely with their LMS.  In my 20+ years of experience with SCORM e-learning the issues are almost always due to the way the LMS has been programmed to interpret the SCORM standard's sometimes vague rules.  Try to get past the LMS Administrators and talk to the dude/s who programmed the thing.  ... View more

I'm afraid if your version of Captivate is that old (version 9.0) then no matter what you do it is unlikely to be compatible with your Mac.  Adobe has not released updates for that version for several years.   If you upgrade to Captivate 11.8 then it is very similar to your version and should be compatible. ... View more

OK.   Some LMSs are very "picky" about what they consider to be a "quiz". Sometimes you can trick them by adding a scored button (that reports to the quiz) on the slide AFTER your video and force the user to click that button to advance to the end of the course.  Clicking the button sends a score to the Quiz variable.  Since there is only one scored object in the "quiz" the LMS views the quiz as passed as long as that button gets clicked. ... View more

I am not a Mac user, so unfortunately I am not going to be able to help you resolve this issue.  Hopefully another Mac user will chime in with more suggestions.   FYI: You are correct that Adobe's customer service model leaves a lot to be desired.  They seem to think that the unpaid user community is the only support they need to offer.  However, there are many issues that can only be resolved by Adobe techniciana with the necessary expertise.  When it comes to Captivate, Adobe doesn't seem to rate it as important enough to get that level of support.  This is a failing that must be costing the company millions of dollars in lost revenue and leaves them vulnerable to other competive apps. ... View more

For some years now Adobe only uses a subscription model.  You obviously have an Adobe ID (which is essential for licensing) but do you have a current subscription license for Captivate 11? If not, but you believe your purchased serial number should still be honoured, then you will need to get through to Adobe Support and try to get the issue resolved. You can easily get onto the AI Chatbot, which is very little help because it just sends you to links on their website.  But if you type in lots of complain about NOT getting the answers you need and ask to speak to a REAL person, it generally does forward you to someone you can chat with.  That's how I generally resolve similar issues. ... View more

If you have a brand new Mac and the Operating System is updated to the very latest version, then THAT may be your problem.  Captivate has always been known to behave badly on Macs if the OS version is not one that Adobe has approved. Go to this page on the Adobe HELP site and check the approved Mac OS against the one you have: Adobe Captivate System Requirements for Windows and Mac ... View more

The usual reason for this issue where the LMS rejects a ZIP file because it cannot find the imsmanifest.xml file is due to the way the ZIP file is created.  When Captivate creates the ZIP file it always has the imsmanifest.xml file at the root level inside the ZIP file.  However, if you were to publish from Captivate to HTML and then zip the FOLDER containing the published HTML, then the imsmanifest.xml file would end up being one level BELOW the root level inside the ZIP file. Most people don't realise that the way you create the ZIP file will affect whether or not the LMS accepts it. If possible, just let Captivate create the SCORM ZIP by specifying this in the Publish settings.  If for some reason you must first publish to HTML and then later use WinZip or some other app to create the final ZIP file, the trick is to just go inside the folder that holds the published HTML, select everything there, and then create the ZIP.  Don't just ZIP the folder itself. Hope that helps.   ... View more

Do you have any other customisations in this or other projects for your company?  I'm talking about any JavaScript libraries, widgets or Advanced Actions designed to circumvent normal functionality.   If so, then before diving into other solutions, I would suggest you open a new blank Captivate project in Classic Captivate and do a quick test with a quiz that has a few basic quiz questiions (e.g. True False or Multiple Choice).  First confirm that Return to Quiz functionality does not work even in a new vanilla project.  It may be that the functionality isn't broken in Captivate 11.8 and the real culprit is something that has been added.   Just a suggestion. ... View more

The basic issue here is that Adobe decided NOT to have reusable Advanced Actions in the new Captivate 12+ design.   These reusable actions were one of the most powerful features of Classic Captivate and they made it possible to do what you are now finding impossible (or at least hugely inconvenient).   Feel free to log enhancement requests if you wish.  However, my personal experience with the team behind Captivate at Adobe is that even if they listen to the user base, what they include in each release is usually NOT what the users wanted.    To be perfectly candid: The decisions that drive the development roadmap (even during the later years of Captivate 2019) seem to be more closely related to what the marketing department feel will sound cool and compelling.  It's only when people actually try to use the app to do what it claims to be focused on (creating engaging elearning) that the flaws become evident.  But by that time they have usually purchased the subscription licence....so Marketing would count that as a win. ... View more

If you are working in Captivate Classic and have Scalable HTML content turned on in Publish settings, that can cause fuzziness in text. ... View more

You are very welcome. ... View more

You have posted your message in the Adobe Captivate user forum.   IF you want help with Adobe Illustrator you will need to post in the forum for that application. Illustrator - Adobe Product Community ... View more

If you want actions associated with the button then I would recommend you DO create your own faux radio button instead of trying to use this widget.  You can create a smart shape button with multiple states that mimics the radio button, and it has the added advantage that it can also be as big as you want.  You can use Advanced Actions to change the state of the button when clicked so that it mimics the selected state of a radio button, etc.   You can then also add this button to the quiz so that it contributes to the user's score when clicked.  Much more useful. ... View more

Glad I could help.  Sometimes the simplest solutions are the best. ... View more

If you publish to SCORM from the Captivate project file on your computer and supply the SCORM to your client, then they do NOT need Captivate just to upload that SCORM to their LMS.   However, if you are supplying the Captivate project file to your client with the intention that THEY publish to SCORM and then upload to the LMS, then the answer is YES the client would need Captivate.   This would also be true if the client was intending to make later changes to the project and then republish a new version for the LMS.   So, which is the case? ... View more

It resets the user's quiz score back to zero and takes them back to the first scored interactive object that is set to report to the quiz.  That might be a button (if set to report to quiz) but will usually be a quiz question.   The Retake Quiz button will NOT appear on the Quiz Results slide (even if turned on) if the user has exhausted all allowed quiz attempts. ... View more

FYI: The link you have added to your post is a localhost link that would only work from your own computer.  It cannot be reached by other users.  This is the link that Captivate generates when you preview a project.  It's basically just a temporary web server environment to allow you to see your course content on your own PC.  For anyone else to see the project output you would need to upload the published output to a web server accessible from the general internet.   As to why your project is currently showing only a blank page I cannot say.  But the usual reason is that there is something in one of the slides that is causing the issue.  To debug this type of issue, I usually suggest taking a copy of your project so that you don't ruin your main project and use the copy to experiment. Try hiding half the slides in the project and then attempting a republish/Preview.  If the project works then, try hiding the other half of the slides instead.  You can use trial and error to try and locate where in the project the issue exists. ... View more