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freda67937192
Participant
August 20, 2016
Question

Captivate 9 - Crashing my PC

  • August 20, 2016
  • 2 replies
  • 254 views

Hello!

I am using Captivate 9 on a free 30 day trial period. Every time I am in captivate and I start a record session, it will record for 30 seconds or so then crash my entire computer, not just the program. My computers reliability report doesn't give much information on the reason for the crash. All it says was that Windows stopped working. I use a lot of other Adobe software (Photoshop, Illustrator, Premier Pro, Audition, etc) with no issues. In fact, I just worked with audition for an hour to get the sound ready for the screen captured tutorial I am working on. When I am in Captivate, everything seems fine and it records fine until my computer screen just goes black and the computer restarts. When I allow the computer to check the disk for corruption, it deletes a lot of registry files that look to be recording files that probably come from Captivate. Are there any others experiencing this?

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2 replies

BDuckWorks
Inspiring
August 22, 2016

What is your RAM and hard drive capacities?

Are you recording to SSD or spinning drive?

Are you attempting to save to a remote, or external, drive?

What are you trying to record?

A web session?

An installed windows application?

A green-screen / TN3270 application?

If RodWard​'s advice doesn't resolve it, I'd be more aggressive in troubleshooting the crashing, as this sounds like it's the beginning of a drive failure to me.

Lilybiri
Legend
August 20, 2016

Do you run Captivate as Administrator?

freda67937192
Participant
August 21, 2016

I do, yes. I have tried a lot of things that supposedly fix crashing issues, like clearing cache, etc.

RodWard
Community Expert
Community Expert
August 22, 2016

Given the severity of your crashes (i.e. it's crashing the whole OS) I would recommend you do a complete reinstall of the Captivate application, making sure you also reset Preferences etc.