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eduatorion
Participant
December 11, 2016
Answered

Captivate 9 is freezing when I click on new project - MAC

  • December 11, 2016
  • 2 replies
  • 138 views

Any time I click on new --> blank project (or any of the other 5) it freezes and has to be forced quit. Any suggestions?

I can open an existing project. But not a new one??

    This topic has been closed for replies.
    Correct answer Lilybiri

    Are you on the latest version 9.0.2.437?

    Do you clean the cache regularly? If that doesn't solve the problem, please Clean the Preferences. You'll have to run the appropriate file from the subfolder 'utils' under the CP installation folder.

    2 replies

    E
    eduatorionAuthor
    Participant
    December 15, 2016

    When I went into an existing project, it seemed to sort it out. THanks Lilybiri​

    Lilybiri
    LilybiriCorrect answer
    Legend
    December 11, 2016

    Are you on the latest version 9.0.2.437?

    Do you clean the cache regularly? If that doesn't solve the problem, please Clean the Preferences. You'll have to run the appropriate file from the subfolder 'utils' under the CP installation folder.

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