Captivate 9 is not outputting video.

Ok, someone from IT has helped to shed some light on the matter.

Supposedly the .mp4 created is a little different from typical .mp4's. He says that in the file, the audio track comes first, followed by the video. Also the file is exactly 30 fps vs a more typical 29.97 fps.

He ran my .mp4 through an encoder again, and it swapped the order back to the typical video then audio sequence and supposedly my video plays in windows media player just fine.

I created a 30 second file using just video demo and that .mp4 plays just fine. But when I publish a 379 second file for whatever reason, it won't play the video portion. I'm not sure if the sequence thing is present in the 30 second file.

Again, I'm just using the default custom setting. Is there another setting (youtube/ipad, etc.) that works better with windows media player?

Try previewing it in a browser instead of just previewing the slide or project. That's what worked for me. I'm also on a Mac. I use MP4 files.

Yes, I just encountered this problem.

I used captivate last week for the first time and the publish was simple and worked as expected. Since then I've gone around and told many leaders in my department that we should be using it and how I am going to send them an example... well now when publishing a video to my computer All I get is audio. I've tried this with both the software simulation and video demo projects (slides vs. video record) and get the same result. Note that the preview>Projects look fine.

I just recorded a short 5 second video and it published fine. does anyone know if there is a time limitation or otherwise faced this issue in the past?

Please, any help would be appreciated.

As Lilybiri‌ mentions, there are differences in appearance based on how you added the video to your Cp project.

There are also differences on how you preview, I've had the best luck with video when I publish to a webserver and access the html pages via a valid url.

Typically, I'll publish to a DEV server, using a local url, testing and republishing.

Next, I'll turn on reporting capabilities, and publish to a PILOT LMS server, making files only available to my team; once these are given the go ahead, I'll then republish from Cp and publish to our PRODUCTION lms, testing yet again!

Redundant yes, but many issues are resolved by this workflow.

Which version do you use? Are you using 9.0.1.320? Is this event video or multislide video that you embedded?