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tracyt91983579
tracyt91983579
Participating Frequently
October 1, 2015
Question

Captivate 9 preview does not work

  • October 1, 2015
  • 11 replies
  • 5981 views

Hi,

I recently upgraded to captivate 9 from captivate 8. Since doing this the Preview from this slide, preview next 5 slides and preview project options do not work in existing or completely new interactive projects. The project appears to generate but then I get an error message "can not open document"

I can use the preview in scorm cloud option (which is great - but slow to load up)

is this a known issue?

This topic has been closed for replies.

11 replies

G
giancarlosb52674767
Participant
January 24, 2019

I had the same problem, but I was able to resolve it by removing a "Drag and Drop" interaction I had and recreating it again. 

R
robertr66678241
Participant
February 8, 2017

I receive a script error when I try to preview my project in either the web browser or SCORM. I have Firefox set as my default browser. Are there any other solutions to this problem? Thank you.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 8, 2017

Can you show us a screenshot of this script error?

Have you TRIED using another browser instead of Firefox to see if the issue is related to that particular browser?

Have you tried uploading your content to your LMS to see if the issue disappears when content is served from a web server?

J
jdgreer119
Participant
April 14, 2016

Hello All,

I'm experiencing the same issue with responsive projects only.  When I preview project or next 5 slides, it does the copying assets and generating, then nothing happens. No error message.

The only preview that works correctly is SCORM.

I did the latest update and restarted and that was unsuccessful.  I have 9.0.1.320.

Any suggestions.

Thanks!

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
April 14, 2016

If you're only testing this from published content on your local drive you will often run into these kinds of issues.  Upload your content to a web server and test it from there.

Another thing worth trying is to use different browsers.  Some work better than others.

D
dan561
Inspiring
March 10, 2016

hello all

I am having the same problem now on Mac with non-responsive projects. Preview works fine for responsive ones. For new and existing non-responsive projects the system looks like it creates slides and saves the file, but then nothing further happens. All menus and buttons are deactivated with the exception of the Adobe Captivate menu, which only gives active options to Hide Captivate, Hide others, or Quit.

I have restarted the machine, but no improvement.

Please help!!

T
Tomasz Kowalczyk
Participant
March 3, 2016

Hi,

I have the same problem, maybe even worst My captivate 9 (PC VERSION ONLY) can't start preview. Mac version is fine.

In Browser - doesn't work

HTML5 in browser - doesn't work

In Adobe Edge Inspect- doesn't work.

The movie from it you can find below:

http://kowalczyk.ovh/preview/

A
Anonymous
January 25, 2016

Is there a solution to this issue?  I just did a clean install of Captivate 9 (on Windows 10 - v. 1511) and have lost the ability to preview Responsive Projects (newly created and previously created).  When I select "Preview Project" or "Next Five Slides, I get a message saying "copying assets" and "generating slides", but then nothing happens.    Preview works fine on non-responsive projects. 

Captiv8r
Captiv8r
Legend
January 25, 2016

Is this on a PC? If so, after the preview fails to appear, does anything change if you press and hold the little Windows logo key on your keyboard and press the left arrow key a couple of times?

D
devnewbie
Participant
January 13, 2016

I am having a similar issue.  A week ago I had no problem with either the "from this slide" or the "next 5 slides" preview.  Then earlier this week, I started having problems with "from this slide," where it generates the preview (in the default Internet Explorer) and then just has the wheel cycling and not bringing up the content.  Now this is happening with "from next 5 slides" as well.  Is my project too large or something?  Does this have anything to do with it?

P
priyankac75125657
Participant
January 13, 2016

Hi even I cannot generate preview on Captivate - please help.

    S
    StephanieSchulte
    Participant
    January 12, 2016

    I too am looking for the solution to preview issue in Captivate 9.  Any guidance is appreciated.

    marnoldNC
    marnoldNC
    Participant
    December 3, 2015

    What is the solution to the Captivate 9 preview problem? I have a similar issue where I can not preview my responsive course unless I use SCORM cloud.

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