Captivate 9 Update disabled the Assets button

Forum|Forum|9 years ago
October 19, 2016
4 replies
1325 views

Hello,

I just updated the Captivate 9 and lost access to the Assets button. The button is not working. Please advice.

Regards,

Maryam

This topic has been closed for replies.

Correct answer Ashish.K

Hi Maryam,

I have sent you an email. Please reply back, so we can further check the problem.

Regards

Ashish Kumar

Govind_Soni

Participant

Hi ,

Greetings from Manipal. I am also facing the same problem and followed all the instructions but all in vain .Could you help me out please?

Govind_Soni

Participant

Thanks Ashish.K for quick support .

I got it solved by help of you .

What did I do wrong-

I read instructions from -Release notes for Adobe Captivate 9.0.2

but other than deleting the Interactions_9_0 and SampleProjects folders, I have moved Characters_9_0 folder also ,so it was not working than letter on phone and screen cast Awesome buddy Mr. Ashish resolved it .

Thanks again and Regards.

A

Ashish.KCorrect answer

Adobe Employee

Hi Maryam,

I have sent you an email. Please reply back, so we can further check the problem.

Regards

Ashish Kumar

EngilityTrainAuthor

Inspiring

Thank you TCS Gold Support team. Ajit Mishra spent 2 hours on the phone and FIXED the problem. Now, I have access to all the assets including the characters.

I really appreciate your time and expertise.

Maryam