Re: FrameMaker 2017 - Failed to Initialize. Please...

Ashish.K · ‎Dec 24, 2018

Hi Malenky , I am sorry about the issue you are facing while installing FM2017. Could you please try to rename the folder "OOBE" to "OOBE_old" under the location below and try to run the installer again: C:\Program Files (x86)\Common Files\Adobe If the step above step does not work please send us an email at tcssup@adobe.com with your contact number. -Ashish

Ashish.K · ‎Dec 16, 2018

Thank you for your response. In order to troubleshoot the issue further, could you please try to create a fresh project with 2 Child projects in RH2019 just for a quick test and try to publish it to RHS10.0.1 as WebHelp Pro. Please let me know if you still see the same issue.

Ashish.K · ‎Dec 06, 2018

Hi, Could you please help with the details below so we can try a few steps to resolve this issue: -- Please confirm the JRE and Tomcat version installed on the server. -- Was this project created in RH2019 or any older version, please specify? -- Are you publishing the project as Responsive HTML5 or Webhelp Pro? -Ashish

Ashish.K · ‎Sep 23, 2018

Could you please confirm the version of MS .Net Framework installed on your machine? Also, could you please try to repair the current version of .Net on your machine: Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center -Ashish

Ashish.K · ‎Sep 20, 2018

Hello, Please perform the steps below and then try to launch FrameMaker. • Rename the folder 15 to 15_old in C:\Users\YourUserAccount\AppData\Roaming\Adobe\FrameMaker. • Clean the “temp” folder which is located at ‘C:\Users\YourUserProfile\AppData\Local\Temp’. • Launch FM and check the issue. Regards Ashish

Ashish.K · ‎Sep 20, 2018

Please send us an email at tcssup@adobe.com with your contact details. We will connect with you and help with the issue.

Ashish.K · ‎Sep 20, 2018

Hi All, We have a solution available for installation issue with Adobe Captivate 2019. Please connect with us using the link below: Contact Customer Care Regards Ashish

Ashish.K · ‎Sep 19, 2018

Hi, I have sent you a PM. Please reply me back so we can help you with the issue. Ashish

Ashish.K · ‎Aug 28, 2018

Hi Joey, I have sent you an email. Please reply to my email so we can check the issue at your end. Regards Ashish

Ashish.K · ‎Jun 04, 2018

Thanks, I have personally sent an email to the user to troubleshoot this issue.

Ashish.K · ‎Jun 04, 2018

Hello, Please contact our support team for this issue, using the link: https://helpx.adobe.com/contact.html Regards Ashish

Ashish.K · ‎Apr 01, 2018

Hi Julie, We would be glad to look into the issue. I have sent you a PM. I would request you to reply to my message. Let me know if you have any questions. Regards Ashish Kumar

Ashish.K · ‎Mar 07, 2018

Hi, We have also observed this issue on few Android Nougat devices. I am sharing a new XML file to fix the issue, please try the steps below: Download the updated XML file from here: Shared Files - Acrobat.com For Windows 32 Bit Machine: C:\Program Files (x86)\Adobe\Adobe Captivate 2017\Templates\Publish For Windows 64 Bit machine: C:\Program Files\Adobe\Adobe Captivate 2017 x64\Templates\Publish For MAC: Applications>Adobe Captivate 2017>Templates>Publish Once done please try again to publish it to PhoneGap. Let me know if you still face any issues. Regards Ashish Kumar Adobe Systems

Ashish.K · ‎Feb 20, 2018

Hi, I would request you to contact our support team if you are still facing the issue, We will be glad to look into the issue. Please click the link below to connect with our support team: Contact Customer Care Regards Ashish Kumar

Ashish.K · ‎Jan 31, 2018

Hi Jill, Could you please try steps below to troubleshoot the issue: Close Captivate Go to Display Settings by Right Click on your Desktop Under Display tab, adjust "Change the size of text, apps, and other items" to 100% Apply the settings Launch Captivate and test the issue again. Let me know if this helps. Regards Ashish Kumar

Ashish.K · ‎Jan 30, 2018

Hi Jill, Could you please elaborate the workflow you are trying? Please also share the complete version of Captivate and OS you are using. Regards, Ashish Kumar

Ashish.K · ‎Jan 29, 2018

Hi Stephanie, The hotfix is still the same for Mac High Sierra. I would request you to contact us, so we can troubleshoot the issue at your end. Contact Customer Care Regards Ashish Kumar

Ashish.K · ‎Jan 15, 2018

Hi, I have sent you a PM, please feel free to contact me back if you face any issue. Regards Ashish Kumar

Ashish.K · ‎Jan 08, 2018

Hi Srivani, Please visit the help page Record video demonstrations with Adobe Captivate for video demo. I have also sent you an private message regarding Product Demo. Please share the details as requested. Regards Ashish Kumar Adobe Systems

Ashish.K · ‎Jan 08, 2018

Hi, Please try to download the XML file from link and replace it under Captivate installation folder give below: Download the XML file from here: Shared Files - Acrobat.com For Windows 32 Bit Machine: C:\Program Files (x86)\Adobe\Adobe Captivate 2017\Templates\Publish For Windows 64 Bit machine: C:\Program Files\Adobe\Adobe Captivate 2017 x64\Templates\Publish For MAC: Applications>Adobe Captivate 2017>Templates>Publish Once done please try again to publish it to PhoneGap. Let me know if you still face any issues. Regards Ashish Kumar Adobe Systems

Ashish.K · ‎Jan 08, 2018

Hi, Please try to download the XML file from link and replace it under Captivate installation folder give below: Download the XML file from here: Shared Files - Acrobat.com For Windows 32 Bit Machine: C:\Program Files (x86)\Adobe\Adobe Captivate 2017\Templates\Publish For Windows 64 Bit machine: C:\Program Files\Adobe\Adobe Captivate 2017 x64\Templates\Publish For MAC: Applications>Adobe Captivate 2017>Templates>Publish Once done please try again to publish it to PhoneGap. Let me know if you still face any issues. Regards Ashish Kumar Adobe Systems

Ashish.K · ‎Jan 08, 2018

Hi Rudy, Please try to download the XML file from link and replace it under Captivate installation folder give below: Download the XML file from here: Shared Files - Acrobat.com For Windows 32 Bit Machine: C:\Program Files (x86)\Adobe\Adobe Captivate 2017\Templates\Publish For Windows 64 Bit machine: C:\Program Files\Adobe\Adobe Captivate 2017 x64\Templates\Publish For MAC: Applications>Adobe Captivate 2017>Templates>Publish Once done please try again to publish it to PhoneGap. Let me know if you still face any issues. Regards Ashish Kumar Adobe Systems

Ashish.K · ‎Dec 21, 2017

Hi Alex, As discussed, we have logged a bug# FRMAKER-3728 for this issue. We will try to address this issue in future updates/release of FrameMaker. Regards Ashish Kumar

Ashish.K · ‎Nov 27, 2017

Hi Marco, Please download the hotfix for MAC from the following location: https://www.dropbox.com/s/82rwwzku6cdsh2g/hotfix_MAC.zip?dl=0 Replace the Adobe Captivate app file within the installation folder under Applications and "9.0" and "10.0" folder within Applications-> Adobe Captivate 2017/sdk/libs/cplibs/ Consider taking backup of the original files before replacing. Regards Ashish Kumar

Ashish.K · ‎Oct 19, 2017

Hello, I have sent you a private message. Requesting you to please reply back according to your availability. Regards Ashish Kumar

Ashish.K · ‎Oct 19, 2017

Hello, You may purchase Captivate license from resellers in Colombia. Please visit the link below to see the list of authorized resellers. Adobe Partner Connection Portal Regards Ashish Kumar

Ashish.K · ‎Oct 03, 2017

Hi Jae, I would request you to please contact our Technical Support regarding this issue. Please click the link below to go to our support page: Contact Customer Care Regards Ashish Kumar

Ashish.K · ‎Sep 21, 2017

Hi Nagendra, I have sent you an personal message regarding the issue. Request you please reply, so we can help you further. Regards Ashish Kumar

Ashish.K · ‎Sep 13, 2017

Hi, Adobe Presenter installation is based upon the version of MS office installed on your machine. Could you please check the bit version of MS Office installed on your machine. Also may know what is the issue you are facing with Adobe Presenter? Regards Ashish Kumar

Ashish.K · ‎Jul 20, 2017

Hi Louis, Thank you for contacting Adobe. May we setup a call and check the issue at your end. Could you please send us an email at tcssup@adobe.com with your preferred call back time and phone number. Regards Ashish Kumar

Ashish.K

Ashish.K

Activity

Re: FrameMaker 2017 - Failed to Initialize. Please...

Re: Child Projects Missing from Merged TOC on Robo...

Re: Child Projects Missing from Merged TOC on Robo...

Re: FM 2019 fails to launch after seemingly succes...

Re: FM 2019 fails to launch after seemingly succes...

Re: Captivate 2019 will not install once downloade...

Re: Captivate 2019 will not install once downloade...

Re: I can't get FM 2019 to license

Re: Captivate 2019 will not install once downloade...

Re: Serial Number Not Valid Captivate 2017

Re: Serial Number Not Valid Captivate 2017

Re: RoboServer Invalid or Expired License

Re: Phonegap 3.7.0 Not Supported Error

Re: Phonegap 3.7.0 Not Supported Error

Re: Clicking the OK button in a dialog box doesn't...

Re: Clicking the OK button in a dialog box doesn't...

Re: Impossible preview Cp2017

Re: CP2017 - changing cpCmndCC with custom buttons...

Re: Required a Demo session?

Re: Phonegap 3.7.0 Not Supported Error

Re: Urgent: Phone Gap 3.7.0 not supported

Re: Captivate 2017; PhoneGap 3.7.0 not supported E...

Re: Save Ditamap as PDF - All Bookmarks Point to S...

Re: Impossible preview Cp2017

Re: FrameMaker 2017 Crashing on Launch

Re: Website to pay/subscribe to Captivate in Colom...

Re: Adobe_eLearning_Asset.exe

Re: Unable to install Captivate (2017) for Interna...

Re: Adobe Presenter 32 Bit Free Trial

Re: Can't access Captivate