Participating Frequently

Question

Captivate Classic Publish/Print to Word Broken

Forum|Forum|1 month ago
June 17, 2026
26 replies
659 views

Recently whenever I attempt to print/publish to Word, I get an error message and the publish fails. It has worked in the past without issue but now it simply doesn’t work. I’ve included screenshots of the settings and error message. All programs up to date and permissions work on both. All other aspects of Captivate and Word appear to be operating perfectly.

Using Captivate Classic 11.8.4.21.

H

hazelplt

Inspiring

I think Microsoft must have changed something as I can now Print to Word!

S

Sasha*

Inspiring

It´s probably the newest Windows Update - see my post below ;-)

SOLUTION

S

Sasha*

Inspiring

Hey folks!

I have a SOLUTION!!

My IT dep. installed a Windows update: Version 23H2 (Build 22631.7376) - and now the Word export in Captivate works perfect again!!
An update to version 24H2 (Build 26100.8875) which my colleagues got worked also perfectly.

GET AN UPDATE ASAP! 😃

perfect_Hero5023

Known Participant

My team is experiencing this as well. Adobe please provide an update as this is interfering with our workflow!

W

whitneyh9851414

Participant

Did you recently get a Microsoft update? They are wrapped up in this too. I just had IT remove the new updates and then I was able to print in Captivate.

M

michaels88173916

Participant

I’ve just started to see this problem after a Windows update in the past 30 days. Not sure, but maybe this might be the cause when Captive Classic calls out for Word? Going to get our IT group to uninstall the update and see if it works. It was working fine prior to this install.

Developers and businesses using any legacy app that integrates with Word via COM/OLE automation

After installing KB5094126 Word Integration is broken with certain apps after installing

W

whitneyh9851414

Participant

Oh thank you so much for this. It is a great help. 👌🏾

W

whitneyh9851414

Participant

Today is 7/20/26 and I am having this same issue. It is messing with my work production. Adobe need to respond ASAP.

M

MBLaura

Participant

@hazelpit, I saw your other thread titled “Cannot print to Word.” In that thread‘s “Correct Answer” section it states “...My IT created a new group that doesn't block those files and added myself and other Captivate users, and we can now print to Word!”
I take it that this thread supersedes that thread and the fix is not working. I that correct?

M

MBLaura

Participant

Why hasn’t Adobe responded to this thread?

RupaliDesai

Known Participant

I am experiencing this same issue. I am unable to print from Adobe Captivate Classic. As a result, I cannot generate training handouts to include in the training modules. I need this function URGENTLY / ASAP. Please help Adobe Support Team!