Im using 2017 captivate and I am importing audio clip into captivate however, when I select edit the audio, it gives me this unfinished loaded screen and therefore I cannot exit the pop-up screen, so I lose anything edited and must force quit. I've restarted my computer several times and saved the a new file version on a different local folder and same results.
Please help.
I move the scroll bar and it follows it. I cleared my cache and it still does this. Not sure about the resolution as it does the same on my laptop screen vs external monitor. I'm using PC and couldn't find that folder, I also do not have admin rights.
I have seen that you are on Windows, but you'll not see that folder because you lack administrator rights. There is a manual way.
Close Captivate. Go into you profile\AppData\Local\Adobe\ and look for the folder Captivate_10. Rename thar folder (it is the Prefrences folder). When you restart Captivate a brand new folder with default files will be created. Since you have rights on your profile (under users) ou don't need Administrator rights for that workflow.
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