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daveemsley
daveemsley
Known Participant
March 12, 2021
Question

Complete failure of Captivate 2019

  • March 12, 2021
  • 1 reply
  • 903 views

I am furious over this and have no idea what to do about it.
I had the same error as https://community.adobe.com/t5/captivate/unknown-exception-source-components-ziputils-cpinternalziputils-cpp716/m-p/10587055

I followed the advice on here and restarted.  Captivate checked for updates and FAILED to install the update.  Now all I get is:



I've never had Captivate 7.0.  And all I can think of is to completely reinstall.  I'm furious.
I cannot see anything from Adobe that explains what is happening or why.

This is simply not good enough.
<rant over>

Dave

 

 




    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 12, 2021

    I'm so sorry but feel at a loss. Of course I have seen the other user as well, reporting this very weird error.  Did you already contact Adobe Help?  Let me ask a staff member to help you out. If you have tried every suggestion I am out of ideas.

      daveemsley
      daveemsleyAuthor
      Known Participant
      March 12, 2021

      I've reinstalled from a fresh download, I'm re-trying the update.  I've checked Windows updates.
      If it doesn't work this time I will be contacting Adobe support for help.

      Thanks


      Dave

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