Fail to publish - Unknown exception

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Hello,

I encountered a big issue in Captivate. When I open a project in Captivate, I cannot save it, I cannot open another file and I cannont published in a zip folder. I have a message with "Unknown exception".

Anyone to help me please ?

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Dr. Pooja Jaisingh

Adobe Employee

Hi all,

It has come to our notice that some of the users are seeing the issue appearing again. The team is investigating this on top priority. Meanwhile, please try using Captivate in an offline mode.

Please watch this space for more updates.

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M

MicahWilson1234I

Participant

is there any resolution for this issue yet?

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Dr. Pooja Jaisingh

Adobe Employee

Not yet. The team is still investigating the issue.

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Dr. Pooja Jaisingh

Adobe Employee

Hi, I hope the file open and save issues you were facing are fixed now. If not, please let us know. https://elearning.adobe.com/2021/03/attention-adobe-captivate-customers-who-experienced-problems-with-file-open-and-or-save-issues-on-march-9th-2021/

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C

clemenceb67774549Author

Participant

I've try again today, it seems to be working again !

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mkrumm-psa

Participating Frequently

Problem appears to be related to release 11.5.5.553.

See thread:
https://community.adobe.com/t5/captivate/unknown-exception-source-components-ziputils-cpinternalziputils-cpp716/td-p/10587055

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Lilybiri

Legend

I have seen the threads. Since I am on the same release, have double-checked but couldn't reproduce the problems. Someone suggested a conflict with Office 365, but I have also that package of applications on my system.

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