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joem25323311
joem25323311
Participating Frequently
July 23, 2019
Question

HTML5 Tabbing Issue using Update 2 to CP2019

  • July 23, 2019
  • 3 replies
  • 542 views

Hello Everyone,

I updated my Captivate to Update 2. A software simulation and test that was created with Update 1 no longer works with slides that have a Smart Shape and a TEB_Submit button that executes a Javascript and have a tab shortcut when previewed using Update 2 in both HTML5 and SCORM Cloud. When I updated to Update 2, I ensured that CpExtra was loaded into the index.html file. The simulation is a large program and we want to avoid having to reprogram it again. Has anyone else had this problem after going to Update 2. Just to note, when the other types of fields that had a tab shortcut worked fine in HTML5.

Thanks,

Joe

This topic has been closed for replies.

3 replies

LuisXIV
LuisXIV
Participating Frequently
August 1, 2019

Hello Joe,

I understand, Things happen.

Always Backup the file, as daily routine.

To a different place than the computer that you are using.

eg myfile_2017.cptx or myfile_2019.cptx

Does not rely on the internal backup in Captivate.

You need a second backup. To the cloud, cd, thumb drive, etc..

Luis

LuisXIV
LuisXIV
Participating Frequently
July 31, 2019

Hello Joem,

This is not a solution for this particular problem but for the future.

NEVER upgrade software in the middle of a project.

The First Commandment - Never upgrade... Never upgrade...

You are dealing with the law of unintended consequences.

Luis

joem25323311
joem25323311Author
Participating Frequently
July 31, 2019

Hello LuisXIV,

It wasn’t my intent. I changed office and in the process my computer crashed. IT reinstalled all the software on a new Motherboard. But because of that, that is how we discovered that there was a problem with the project with Update 2. Recognizing that Adobe will not always support Update 1 in the future, it was an alert for us when we have to do updates and maintenance.

joe

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
July 28, 2019

Are you using smart shapes instead of Text Captions in this software simulation? I'm not sure if this will solve what you are describing but I had Adobe solve a problem related to Software Simulation shortly after the update. If so please contact CaptivateHelp@Adobe.com about receiving a hotfix (patch) to resolve this issue. Also since you mentioned CpExtra you should make RodWard​ aware of this issue as it may be related to his widget.

Paul Wilson, CTDP
joem25323311
joem25323311Author
Participating Frequently
July 30, 2019

Good Morning Paul,

Apologize for the delay in responding to your email. Was out of office. In regards to your question, yes we are using smart shapes instead of text captions in the software simulation. We sent the project files to Adobe so they can see what the issue is. I will put a request to them to see if the hotfix (patch) will correct the issue. I will also contact Rod Ware. I will keep you updated about the outcome. It is good to know that we were not the only ones that had a problem after updating to 2.

Regards,

Joe

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