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S
Sridhar M
Participant
October 9, 2021
Question

I get the buffering icon before each video starts

  • October 9, 2021
  • 1 reply
  • 670 views

I have a project containing slides with a video in it.  I inserted the videos as When I publish to video (mp4) and play, before each video starts, I get the buffering icon.  This disrupts the flow. 

 

I am using Captivate 2019 version. Does anyone have the workaround?

 

I tried the below but nothing solves the problem. Also i have attched the output for your reference.

 

  1. Tried renaming the “VideoLoadingAnimation.swf” to “Old_VideoLoadingAnimation.swf”
  2. Tried renaming the “VideoLoadingAnimation.swf” to “1234.swf”
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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    October 9, 2021

    Try the steps in this video here: https://youtu.be/1j43vcFZNX0

    Paul Wilson, CTDP
    S
    Sridhar MAuthor
    Participant
    October 10, 2021

    Thanks for the reply Paul. I learned Captivate only by your videos thanks again.

     

    Regarding the issue my problem is completely different. I am getting this white screen with loading icon at the start of the video in each slide.

     

    I have the same problem mentioned in this post also - https://community.adobe.com/t5/captivate-discussions/buffering-icon-appears-when-including-a-video-demo-in-a-project-published-as-mp4/td-p/7082870

     

    If i distribute the video across slides I am getting the perfect video without the white screen, but if I add video in a single slide the problem appears.

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    October 10, 2021

    What type of videos are these (event video or slide video)? Also, look at your timeline. This wouldn't effect the buffering icon but the white space could be because the video doesn't span the entire timeline. To make it seamless your videos need to be optimized for a lower bandwidth and you should be using slide video. Event video doesn't play in time with the timeline.

    Paul Wilson, CTDP
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