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N
New Name Michael
Known Participant
August 11, 2023
Question

Images Not Appearing in Published Adobe Captivate 2023

  • August 11, 2023
  • 1 reply
  • 873 views

Hello everyone,

I recently published a new project in Adobe Captivate. When I opened the file in our LMS (Docebo) no pictures in the file appear. The file was published to scorm standards. The pictures either show up as all white space like the picture below. If it doesn't show up as white, it just shows up as the tan background. All the images used were uploaded from my computer.

 

This is happening with all images, whether its the image for the introduction, title & image, meet the team etc.

I found this older thread, but I'm not sure if it's still relevant with the new Captivate. Media Images not showing up - Adobe Support Community - 10349311

In the new Adobe Captivate, what is the easiest way to find out what the correct image size should be? I'm ok resizing pictures but I can't figure out where in the new Captivate to see the recommended size for different images.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 12, 2023

    You'll not find any information in older threads since the new version has a completely different UI and workflows.

    You uploaded the output to a LMS, did you activate Reporting for the output? That is the only way to create a SCO, a zipped folder compatible with SCORM protocols and able to transmit data to the LMS.

    I suppose you changed the source image when using the slide templates. Which format do you use for the images? I don't think resizing images would solve anything. 

    Which browser do you use for Preview and when viewing the output in the LMS?

    Can you upload the output to SCORM Cloud to test if the problem is due to Captivate or to the LMS (or the server)?

    N
    New Name MichaelAuthor
    Known Participant
    August 12, 2023

    I uploaded the output to SCORM Cloud and there were still no images in the output.

     

    Reporting was activated, the images were PNG files and I was using EDGE browser.


    Lilybiri
    Lilybiri
    Legend
    August 12, 2023

    Hmm, wonder if there is need for the JSON protocol on the server.

    Just to test: can you replace one of the images by a JPEG image?

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