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July 14, 2010
Question

Published .exe file - Captivate 5

  • July 14, 2010
  • 12 replies
  • 10750 views

We recently upgraded from Captivate 3to Captivate 5, with Captivate 3 we published all of our projects as .exe files and never experienced a problem.  However, I just created a project in Captivate 5, published it as a .exe file (tried with both Flash Player 9 and Flash Player 10) and users cannot access the file.  Those of us that have the Captivate 5 application installed on our PCs can open the .exe file without a problem.  However, the users that do not have the Captivate 5 application cannot open it.  All of us have Flash Player 10 installed, therefore, I don't believe it's a problem with the Flash Player.  The error message that they are getting states, "This application has failed to start because the application configuration is incorrect.  Reinstalling the application may fix this problem."

My project information is as follows:

Resolution:  800x600

Slides:  13

Slides with audio:  0

Audio quality:  MP3, 96 kbps, 44.100 KHz

eLearning output:  Acrobat.com

Display score:  Yes

Enable Accessibility:  Yes

Skin:  City Night

Flash(SWF) size and quality:  Custom

ActionScript Version:  AS3

I also published it as an .swf file (with html) and they cannot open the .swf (I believe because they don't have a swiff point player), but could open the .html.  However, the .html doesn't work properly with posting quiz results to acrobat.com. 

Your help is greatly appreciated, at this point, it's preventing us from using Captivate 5 for anything.

Nikki

    This topic has been closed for replies.

    12 replies

    Participating Frequently
    July 14, 2010

    Hi,

    Some times to play an exe you need proper distributable files. I think Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) is not installed on the machine you are playing the exe on.

    Could you please install the same from below and let me knwo if this is working? 

    http://www.microsoft.com/downloads/details.aspx?FamilyID=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displayLang=en

    -Sikandar

    July 15, 2010

    Hi Sikandar,

    Thank you for the suggestion.  A member of our IT department did try to install this, but it froze the PC up for a couple of hours and wouldn't install.

    Thanks,

    Nikki

    Participating Frequently
    July 21, 2010

    Did this work on any other machine?

    -Sikandar

    Participating Frequently
    July 14, 2010

    You are facing this problem with an upgraded project or any project you create from Captivate 5.0??

    -Sikandar

    July 14, 2010

    Hi Sikandar, we have tried publishing projects that were created in Captivate 3 and then upgraded to Captivate 5 and projects created in Captivate 5.  None of them worked.

    Nikki

    Participating Frequently
    July 14, 2010

    Hi,

    The swf and htm work fine , have checked it. Let me look into the exe file and then I shall get back to you asap.

    Thanks,

    Sikandar