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Inspiring
July 14, 2010
Question

your computer does not have sufficient memory resource to publish your file

  • July 14, 2010
  • 58 replies
  • 17697 views

I just downloaded CP5 trial version to see what's new.  Is it just me or is it really buggy?

I received 'Adobe Captivate has stoped working' half a dozen times but managed to convert a small CP4 project (35 slides not a lot of animation or voice over) and tried to preview it.  I got the message 'your computer does not have sufficient memory resource to publish your file'.  I'm working on a new laptop with 4 GB of ram and I still get that message even when I kill everything else and only have Captivate running.  I'm working with Windows 7 on 64-bit OS.  Has anyone else run into this?  How much memory does CP5 draw?

Needless to say I won't be upgrading any time soon...

Best,
Aimee

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    58 replies

    Inspiring
    July 15, 2010

    Well, this morning it is working fine.  I did try it several times yesterday but perhaps after the install it runs some update checks or some

    thing in the background?

    I'll keep playing it and if I get the message again I will check the VM size and report it here.  In the meantime, my advise for anyone else who receives this message is to give it some time and a reboot (actually I didn't even reboot I just left my computer running over night).

    Thanks for all your replies.

    Best,

    Aimee

    Participating Frequently
    July 15, 2010

    Hi,

    Sorry for this inconvinience. Could you please share your project file with us using acrobat.com  so that we can have a look at this?

    Thanks,

    Sikandar

    Inspiring
    July 15, 2010

    Hi Aimee,

    Can you please check the "VM Size" of AdobeCaptivate.exe in Windows Task Manager (or better if you have "process explorer" as it gives the exact virtual size) at the time when you get the message box saying "does not have sufficient memory..." (check the VMSize before dismissing the message box). This message generally comes when the memory allocation failure happens inside Captivate process. I just want to make sure if it is really consuming so much of memory.

    Regards

    Rahul

    Lilybiri
    Legend
    July 14, 2010

    Hello,

    Did you run Captivate as administrator? I'm working on a similar configuration, same OS and CP5 works fine, even with several open projects, Photoshop, Soundbooth and a couple of other programs running. It seems very strange to me. Do you have a dedicated Graphics card? CP is rather video-heavy, I made sure to have a 1GB card, but 512MB would do also.

    Lilybiri