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William22112382pb0l
Participant
January 29, 2022
Question

2022 Character Animator crashes after a few seconds

  • January 29, 2022
  • 2 replies
  • 776 views

Dear All,

 

Complete newbie with regards Character Animator. I have the adobe bundle with several other adobe apps that all work fine.

 

Animator opens, I choose a puppet and get to the record window.

 

My face at first appears in the camera window for 2 seconds and then it goes.

 

Then the whole programme shuts down with a message saying it had encountered a problem.

 

No other details.

 

I have been through the adobe chat bot and updated all other apps...etc. with no luck. I have also tried to download and launch NVIDIA control panel to try changing 3D settings (re: a successful fix that I have seen elsewhere on this forum), but Character animator does not appear in the available programmes there.

 

FYI, when I first started using After Effects, I had to download a different graphics driver for it to work (igfx_win10_100.8476).

 

Any help with regards this issue would be grteatly appreciated. Apologies if this has been posted/solved elsewhere, I've been looking around for few hours now and couldnt find anything.

 

Cheers

 

 

This topic has been closed for replies.

2 replies

W
William22112382pb0lAuthor
Participant
January 31, 2022

update:

 

If I turn the camera off by clicking the blue camera icon in the camera and microphone window, character animator does not crash.

W
William22112382pb0lAuthor
Participant
January 29, 2022

N/B: this is the error report from when it crashes

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Character Animator" applicationVersion="22.1.1" build="27" source="Windows-Client" crashType="SIGABRT">
<time year="2022" month="1" day="29" hour="11" minute="46" second="48" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="7a6b4ce2-c160-4288-b32d-e2d117972fb4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16299" machine="Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2904 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_83A4103C&#38;REV_02&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce 940MX" description="NVIDIA GeForce 940MX" driverDate="20210609000000.000000-000" driverVersion="27.21.14.6280" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_134D&#38;SUBSYS_83A4103C&#38;REV_A2&#92;4&#38;227D797A&#38;0&#38;00E0" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000000014C1D0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA1F7E1881" symbolname="raise"/>
<stackStatement index="1" address="0x00007FFA1F7E2851" symbolname="abort"/>
<stackStatement index="2" address="0x00007FFA1F7E1F9F" symbolname="terminate"/>
<stackStatement index="3" address="0x00007FFA1C711AAB" symbolname="_NLG_Return2"/>
<stackStatement index="4" address="0x00007FFA1C712317" symbolname="_NLG_Return2"/>
<stackStatement index="5" address="0x00007FFA1C7140D9" symbolname="_CxxFrameHandler4"/>
<stackStatement index="6" address="0x0000000007C417D8" symbolname="dvacapture::FrameGrabber::WasCameraDisconnected"/>
<stackStatement index="7" address="0x00007FFA220120CF" symbolname="_chkstk"/>
<stackStatement index="8" address="0x00007FFA21FC1454" symbolname="RtlRaiseException"/>
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<stackStatement index="28" address="0x000000014010629F" symbolname="luaopen_animal_AsyncPNGWriterInterface"/>
<stackStatement index="29" address="0x00000001401063E9" symbolname="luaopen_animal_AsyncPNGWriterInterface"/>
<stackStatement index="30" address="0x0000000004043CA1" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="31" address="0x00007FFA2182E7E8" symbolname="CallWindowProcW"/>
<stackStatement index="32" address="0x00007FFA2182E36C" symbolname="DispatchMessageW"/>
<stackStatement index="33" address="0x00007FFA21840F93" symbolname="SendMessageTimeoutW"/>
<stackStatement index="34" address="0x00007FFA22010BA4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="35" address="0x00007FFA1FCF1104" symbolname="NtUserGetMessage"/>
<stackStatement index="36" address="0x00007FFA21841F0E" symbolname="GetMessageW"/>
<stackStatement index="37" address="0x0000000005FB9EA1" symbolname="exo::app::OS_AppBase::PumpMessage"/>
<stackStatement index="38" address="0x0000000005FBA054" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
<stackStatement index="39" address="0x00000001403506D7" symbolname="luaopen_puppetron_SynthesisResourceP"/>
<stackStatement index="40" address="0x000000014152C462" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="41" address="0x00007FFA21717034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="42" address="0x00007FFA21FC2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000016"/>
<register name="RCX" value="0x00000000000014FC"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00007FF9F26E6980"/>
<register name="RDI" value="0x00000000FFFFFF01"/>
<register name="RSP" value="0x000000000014B790"/>
<register name="RBP" value="0x000000000014B970"/>
<register name="RIP" value="0x00007FFA1F7E1881"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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<hbLogSessionDllStatus>

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</crash>

<sessionId>
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</sessionId>
</crashreport>

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