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simrick
simrick
Participating Frequently
January 14, 2017
Answered

Adobe character animator internal error code assertion failed!

  • January 14, 2017
  • 1 reply
  • 8275 views

Hello there, I have tried to uninstall and reinstall adobe character animator and it still keeps coming up.

When I open the software it's fine but when I go to anything like "new illustrator puppet" or "new Photoshop puppet" it comes up with this error twice.

Adobe character animator internal error code (1033274218+19) assertion failed!

I'm using a quite new MSI laptop with windows 10, core i7 and 16GB of Ram. This problem does't come up on my tower computer and it's using windows 8.1 with 16GB of RAM.

I have tried disabling the camera on my laptop to see if it would still come up as my tower computer does not have a camera and it still comes up twice.

Any help would be appreciated.

This topic has been closed for replies.
Correct answer DanTull

That's odd? should i try and uninstall Avast just to see if it works? I'm only using the the free one aswell


It would be an useful experiment if you're willing to try it.

DT

1 reply

oksamurai
oksamurai
Legend
January 17, 2017

Are you able to do anything at all or does this always show up? File > Import with a PSD, opening the interactive tutorial from the welcome panel, or open an existing .puppet or .chproj file from the examples? In your Documents folder there should be an Adobe folder with CH stuff in it - if you delete it does that help?

Yeah, if it's opening up okay and then no puppets are loading, it feels like it might be a camera, microphone, or hardware conflict of some sort. Are any other programs running in the background that could possibly conflict? Can you post a screenshot or more detailed specs about your machine?

    simrick
    simrickAuthor
    Participating Frequently
    January 19, 2017

    Thanks for the reply,

                                     I have been testing everything and the way it starts seems to be only when I open a new puppet in illustrator, after that; even when I than go out of illustrator and remove all projects/scenes that error keeps coming up even when hitting "File" or "Edit"?

    If I restart the program and leave the default puppet up it seems to work fine, should I uninstall illustrator maybe?

    P.S It works fine on Photoshop and with both my PC mic and my studio mic.

    oksamurai
    oksamurai
    Legend
    January 19, 2017

    Okay so it's only happening with AI files? Strange. I'm assuming you're up to date with the latest 2017 version...

    The Puppet Pack I put together has a couple of AI files like Red Monster and Wilk - are you getting the same error when selecting those? I'm trying to figure out if this is just something weird with the blue template character you have or something more.

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