Adobe Support problems

Character Animator Support Problems

I have contacted Adobe customer care via chat multiple times and after being transferred to the correct area it was determined to call me back. That is pretty normal, but what is not acceptable is not calling at the agreed upon times or at least emailing back with “ I will get back to you at….” and doing it.

Basically support is not being provided and I am continually rearranging my time to be near the computer for support that doesn’t exit.

Please take care of this extremely unprofessional behavior.

Jeff

We’ve Scheduled a Call for Your Adobe Customer Care Case

Dear Jeffrey,

Thank you for contacting us. We'll call you during your requested time period below to help you resolve your issue:

• Start (month/day/year): 11/16/2020 8:00 AM (based on call back history I don't anticipate a call, but...)
• End (month/day/year): 11/16/2020 9:00 AM 
• Time zone: Eastern Standard Time 

• Start (month/day/year): 11/13/2020 8:00 AM 
• End (month/day/year): 11/13/2020 9:00 AM 
• Time zone: Eastern Standard Time 

• Start (month/day/year): 11/12/2020 8:00 AM 
• End (month/day/year): 11/12/2020 9:00 AM 
• Time zone: Eastern Standard Time 

• Start (month/day/year): 11/11/2020 12:00 PM 
• End (month/day/year): 11/11/2020 1:00 PM 
• Time zone: Eastern Standard Time 

• Start (month/day/year): 11/9/2020 8:00 AM 
• End (month/day/year): 11/9/2020 8:30 AM 
• Time zone: Eastern Standard Time 

• Start (month/day/year): 11/4/2020 9:00 AM 
• End (month/day/year): 11/4/2020 11:00 AM 
• Time zone: Eastern Standard Time