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TheGrocer73
Participating Frequently
November 15, 2021
Question

Animator started quitting, shortly after loading. I started getting these "Crash Report" s pop up an

  • November 15, 2021
  • 1 reply
  • 1054 views

CRASH REPORT

 

Animator started quitting, shortly after loading, this morning. I started getting these "Crash Report" s pop up and I haven't been able to use the program since. I'm not sure if I had just updated before or after the initial crash. I have installed and uninstalled different versions, to no avail(4.4 and 22.0). The program starts up and prompts me to create a new project or open a saved one. Whatever action I take or click on from there, CA crashes. I really love CA and have many ongoing projects., but I am now at a standstill. Any suggestions?

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1 reply

T
TheGrocer73Author
Participating Frequently
November 15, 2021

I'm using a Mac mini (Late 2012), running Catalina 10.15.7

Whenever I try to open a file or activate a puppet, it instantly crashes everything.

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
November 16, 2021

Hi TheGrocer73... A few questions to help us diagnose what might be going on and/or work around the issue:

  • Any new software updated recently?
  • If you try to launch Character Animator and then hold down the Shift key while it's starting up, does it avoid the crash? How about holding down the Option key as it's starting up?
  • If you start with fresh preferences (as follows), does it help?
    1. Open a Finder window, choose Go > Go To Folder, then enter ~/Library/Preferences/Adobe/
    2. Rename the Character Animator subfolder as Character Animator-backup
    3. Relaunch Character Animator
  • When you saw the crash window (the one that has "Adobe Crash Report" or similar in the title bar, did you submit a crash report? If so, would you be willing to send a crash report and include your email address with it? Then, send me a direct message with your email address so that I can try to locate the crash report on our backend system.

Thanks.

T
TheGrocer73Author
Participating Frequently
November 16, 2021

Sorry,

I actually replied to the e-mail that notifies us of new posts haha. It was undelivered.

 

"

Hi TheGrocer73... A few questions to help us diagnose what might be going on and/or work around the issue:

      Any new software updated recently?
Yes, I remember some updates occurring,
      If you try to launch Character Animator and then hold down the Shift key while it's starting up, does it avoid the crash?
Yes(didn’t work) 
      How about holding down the Option key as it's starting up? 
Yes
      If you start with fresh preferences (as follows), does it help?
Yes
        Open a Finder window, choose Go > Go To Folder, then enter ~/Library/Preferences/Adobe/ Rename the Character Animator subfolder as Character Animator-backup Relaunch Character Animator.
Yes
      When you saw the crash window (the one that has "Adobe Crash Report" or similar in the title bar, did you submit a crash report? If so, would you be willing to send a crash report and include your email address with it? Then, send me a direct message with your email address so that I can try to locate the crash report on our backend system.I remember sending a crash report.
I have not received that specific type of report again, however. I will keep restarting CH from time to time and look for one. Also, thank you for the response."
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