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lindac33069317
Participant
Aug 24, 2018 12:52 PM UTC
Answered

Bad Allocation?!

Hi guys!

I've created a puppet on Illustrator, using a template base (empty layers) so all the layers are correct.

Now I'm trying to import it to Character Animator and I keep getting the "bad allocation" error, without any additional details. The puppet doesn't even appear and when I try to click on the layers, the error keeps coming up. I'm desperate, as I've been trying to correct this for four days now, with no success... About to give up, but I really need to make this animated video for a work project...

Can you help me?

Thanks!!!

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DanTull
DanTullCorrect answer
Adobe Employee
Aug 24, 2018 5:27 PM UTC

Ok, I can reproduce the error and filed a bug.

Under +Pintas/Head/Background there's an unnamed layer right above the one named "Live Paint" which is really wide. When I delete that it imports without an error. Still a bug, but hopefully that'll get you back to good for now.

DT

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8 replies

lindac33069317Author
Participant
Aug 24, 2018 4:08 PM UTC

Hi! Thank you so much! What files do you need? The .ai file only? Where do I send it to?

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DanTull
Adobe Employee
DanTull
Adobe Employee
Aug 24, 2018 3:59 PM UTC

Yeah, thanks for the mention, Alan.

I would definitely be interested trying to reproduce this error internally if possible (and having the ai file is probably a good start).

DT

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lindac33069317Author
Participant
Aug 24, 2018 4:47 PM UTC

Thanks!!! Sent it already maybe it's something simple, but as I'm still exploring this, I can't figure it out by myself.

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DanTull
Adobe Employee
DanTullCorrect answer
Adobe Employee
Aug 24, 2018 5:27 PM UTC

Ok, I can reproduce the error and filed a bug.

Under +Pintas/Head/Background there's an unnamed layer right above the one named "Live Paint" which is really wide. When I delete that it imports without an error. Still a bug, but hopefully that'll get you back to good for now.

DT

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    alank99101739
    alank99101739
    Legend
    Aug 24, 2018 2:02 PM UTC

    You might try someone like DanTull - can you share the artwork? Sometimes something in it causes the problem. I suggest deleting layers one by one (of a copy) to see if you can identify which one.

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