Inspiring

Answered

Beta 6 crash when opening a scene

Forum|Forum|8 years ago
May 8, 2017
3 replies
2695 views

I've just installed beta 6 and it crashes every time I open it. I have a webcam attached and it creates a new project file each time I try to do anything. PS opens with the puppet but then CH crashes. I have tried to follow this thread but can't find out where appdata is ... it is very frustrating not to be able to use CH now!

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Correct answer sir_c

Another thing to try... in the Start or Rig workspace, open the Scene panel but just have it behind the other panel (Welcome or Rig). After that, when switching from Start or Rig to Record, are you still getting a crash?

Hi, I think I've stumbled across the solution!! I was wondering what the little mic and circle where on the bottom RHS of the viewer and after looking into it saw that it was to do with the nvidia geforce experience app (which I only use to update the driver). Anyway, it was annoying me so I disabled sharing in the app, restarted to CH to see if the icons had gone away and CH started and ran without issue!

Hope this is helpful for you debugging work and now I'm looking forward to playing with beta 6 - keep up the good work.

Andrew

Jeff Almasol

Adobe Employee

Hi all... NVIDIA has fixed the issue with the overlay. I couldn't repro anymore with GeForce Experience version 3.7.0.81. If this issue was blocking you, please let us know if the issue is still a problem, and we can inform NVIDIA. Thanks.

DanTull

Adobe Employee

This is on WIndows, correct? (assuming so since you refer to trying to find appdata) Also, I take it by the word "now" at the end that you used Beta 5 with the same configuration without trouble?

can't find out where appdata is ...

Pasting this path into a file explorer window should navigate to the Ch folder:

%APPDATA%\Adobe\Character Animator\Beta

A crash dump could be really helpful, though the steps here Collecting User-Mode Dumps (Windows) are pretty technical and regedit is not very user friendly. I could probably come up with an easier recipe if that'd help.

Another option would be:

1. Let Ch crash, but do not dismiss the crash dialog

2. Open task manager (right click in the task bar and select Task Manager from the menu)

3. Right click on Character Animator in the list of applications.

4. Choose "Create dump file".

5. Zip up the dump file and send me a link in a private message.

Note a dump created this way is bigger than the mini dumps that can be configured with user mode dumps options, crashes on startup usually aren't too huge and may compress enough to be relatively easy to send.

Hopefully we can gather enough clues to help get you back in business with Beta 6.

Dan Tull

Jeff Almasol

Adobe Employee

(I moved this into a separate thread just in case it's different than Character Animator Start up Crash 4-27-17 )

Are you on Mac or Windows?

I'm assuming Beta 5 was working fine before?

If you are on Windows, you can get to appdata by opening a Windows Explorer window, typing the following into the address bar:

%APPDATA%\Adobe\Character Animator\Beta

then pressing Enter. Then, you can copy that AppPrefs.xml file from that other thread into that folder location to see if that'll help.

If you are on Mac, navigate to /Users/<yourusername>/Library/Preferences/Adobe/Character Animator/Beta

One way to get to the user Library folder is to open a Finder window, then while holding down the Option key choose Go > Library.

S

sir_cAuthor

Inspiring

I am windows 10 64, i7, 64G, GTX980 and beta 5 was working just fine.

I have copied the file across and I still get a crash when I select the walking robot or any other template although the template opens in PS. I have downloaded evans.puppet and so opened up a new empty project and then imported evans into the project but I get a crash when I try and select it or I try and add it to a new scene.

Any more help would be welcome.

I will try restarting my machine and if it works I'll let you know.

A

DanTull

Adobe Employee

I have copied the file across and I still get a crash...

Ok, it sounds like this probably may not be purely camera related.

My bet if the camera being off lets you get further but opening a puppet or scene blows up is that this is somehow related to Character Animator talking to your graphics card. Both of those workspaces have panels that use OpenGL, which makes them sensitive to video card hardware/driver issues.

I'm not sure yet what would have changed from Beta 5 to 6 on that front, but I'm hoping a crash dump will provide further clues to figure out what's going wrong.

DT

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