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H
hkumao
Participant
November 8, 2017
Question

Camera not showing up on MacBook Pro/Character Animator

  • November 8, 2017
  • 1 reply
  • 801 views

Hi,

I'm using a new MacBook Pro and Character Animator 2018 and I have had mixed results with the Character Animator camera.  When I restarted my computer, the camera worked fine.  But when I returned to my computer this morning (without restarting), Character Animator only seemed to register audio and I had NO VIDEO in the camera panel.  I tried the Switch Camera options but nothing changed.

I'm hoping I don't have to RESTART my computer every time I try to use Character Animator.

Is there some other thing I need to do?

I'm not running any other software that would use the webcam.

MacBook Pro (15-inch, 2017), OS 10.12.6

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1 reply

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
November 30, 2017

Is the lid of the laptop being shut or is the machine going to sleep while Character Animator is running? or only when it's not running?

Is the machine being logged out manually each night, or just shutting the laptop lip or letting it go to sleep?

We've had reports that extended sleep can cause issues with the camera.

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