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josephh50547316
Participant
Jun 9, 2021 7:24 PM UTC
Answered

Camera was disconnected

I am having crashes when the camera is activated in character animator.  I have tried 3 different webcams, including the Logitech c922 Pro.  All three webcams results in the same problem.  When I disable the camera, the application runs fine.  No other issues (microphone works properly on all webcams).  I have tried uninstalling and reinstalling Character Animator and even did a clean uninstall and reinstall of Creative Cloud and all apps.

 

I am using Windows 10, character animator version 4.2.  I have double checked any windows updates and motherboard updates (ASrock b550m pro4).  I have plenty of RAm (16gb). All 3 webcams work in different applications. 

 

I am a teacher and would like to use Character Animator for instructional videos.  Any help would be much appreciated! 

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josephh50547316Correct answer
Participant
Jun 11, 2021 4:18 AM UTC

Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

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6 replies

josephh50547316AuthorCorrect answer
Participant
Jun 11, 2021 4:18 AM UTC

Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

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ptlamb
ptlamb
Known Participant
Jun 9, 2021 7:58 PM UTC

has your system got the right specs to run CH? regarding video card ? CH is a very powerful program look up specs & make sure you have everything covered, enough RAM

is not the only qualification.

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josephh50547316Author
Participant
Jun 10, 2021 2:25 AM UTC

Yes, graphics card is Radeon RX550 4gb (opengl 4.5). Meets all other system requirements except for the Intel processor (I am using AMD), but I don't think that would be the cause. 

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ptlamb
ptlamb
Known Participant
Jun 10, 2021 4:47 PM UTC

ok , Im a newbie myself so this is where my advice ends.

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josephh50547316Author
Participant
Jun 9, 2021 7:25 PM UTC

Crash report: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Character Animator" applicationVersion="4.2" build="34" source="Windows-Client" crashType="SIGABRT">
<time year="2021" month="6" day="9" hour="14" minute="24" second="45" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="fcf3d57f-2992-4243-95cf-000cb9935478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16311" machine="AMD Ryzen 5 3500X 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="6" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX550/550 Series" description="Radeon RX550/550 Series" driverDate="20210430000000.000000-000" driverVersion="27.20.21003.1028" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_699F&#38;SUBSYS_8A901462&#38;REV_C7&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000000014B920">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD5DD81881" symbolname="raise"/>
<stackStatement index="1" address="0x00007FFD5DD82851" symbolname="abort"/>
<stackStatement index="2" address="0x00007FFD5DD81F9F" symbolname="terminate"/>
<stackStatement index="3" address="0x00007FFD56211AAB" symbolname="_NLG_Return2"/>
<stackStatement index="4" address="0x00007FFD56212317" symbolname="_NLG_Return2"/>
<stackStatement index="5" address="0x00007FFD562140D9" symbolname="_CxxFrameHandler4"/>
<stackStatement index="6" address="0x0000000009CC1658" symbolname="dvacapture::FrameGrabber::WasCameraDisconnected"/>
<stackStatement index="7" address="0x00007FFD6015217F" symbolname="_chkstk"/>
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<stackStatement index="43" address="0x0000000003E3E697" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="44" address="0x0000000003E41BE9" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="45" address="0x0000000003E3D13C" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="46" address="0x0000000003E430B3" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="47" address="0x0000000003E39536" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>
<stackStatement index="48" address="0x00000001400B8ADF" symbolname="luaopen_animal_AsyncPNGWriterInterface"/>
<stackStatement index="49" address="0x00000001400B8C29" symbolname="luaopen_animal_AsyncPNGWriterInterface"/>
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<stackStatement index="53" address="0x0000000008159EC6" symbolname="exo::app::OS_AppBase::PumpMessage"/>
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<stackStatement index="55" address="0x00000001402FF0A7" symbolname="luaopen_puppetron_SynthesisResourceP"/>
<stackStatement index="56" address="0x00000001413F1042" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="57" address="0x00007FFD5FFC7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="58" address="0x00007FFD60102651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000016"/>
<register name="RCX" value="0x0000000000003C2C"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00007FFD3FE96980"/>
<register name="RDI" value="0x00000000FFFFFF01"/>
<register name="RSP" value="0x000000000014AF60"/>
<register name="RBP" value="0x000000000014B140"/>
<register name="RIP" value="0x00007FFD5DD81881"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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