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J
josephh50547316
Participant
June 9, 2021
Answered

Camera was disconnected

  • June 9, 2021
  • 3 replies
  • 900 views

I am having crashes when the camera is activated in character animator.  I have tried 3 different webcams, including the Logitech c922 Pro.  All three webcams results in the same problem.  When I disable the camera, the application runs fine.  No other issues (microphone works properly on all webcams).  I have tried uninstalling and reinstalling Character Animator and even did a clean uninstall and reinstall of Creative Cloud and all apps.

 

I am using Windows 10, character animator version 4.2.  I have double checked any windows updates and motherboard updates (ASrock b550m pro4).  I have plenty of RAm (16gb). All 3 webcams work in different applications. 

 

I am a teacher and would like to use Character Animator for instructional videos.  Any help would be much appreciated! 

This topic has been closed for replies.
Correct answer josephh50547316

Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

3 replies

J
josephh50547316AuthorCorrect answer
Participant
June 11, 2021

Several weeks ago I installed a SSD and cloned my old HDD to the new drive.  There were some files that became corrupted in this process.  I had to reformat both drives and reinstall windows.  The issue has been fixed.

ptlamb
ptlamb
Known Participant
June 9, 2021

has your system got the right specs to run CH? regarding video card ? CH is a very powerful program look up specs & make sure you have everything covered, enough RAM

is not the only qualification.

J
josephh50547316Author
Participant
June 10, 2021

Yes, graphics card is Radeon RX550 4gb (opengl 4.5). Meets all other system requirements except for the Intel processor (I am using AMD), but I don't think that would be the cause. 

ptlamb
ptlamb
Known Participant
June 10, 2021

ok , Im a newbie myself so this is where my advice ends.

J
josephh50547316Author
Participant
June 9, 2021

Crash report: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Character Animator" applicationVersion="4.2" build="34" source="Windows-Client" crashType="SIGABRT">
<time year="2021" month="6" day="9" hour="14" minute="24" second="45" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="fcf3d57f-2992-4243-95cf-000cb9935478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16311" machine="AMD Ryzen 5 3500X 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="6" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX550/550 Series" description="Radeon RX550/550 Series" driverDate="20210430000000.000000-000" driverVersion="27.20.21003.1028" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_699F&#38;SUBSYS_8A901462&#38;REV_C7&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000000014B920">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD5DD81881" symbolname="raise"/>
<stackStatement index="1" address="0x00007FFD5DD82851" symbolname="abort"/>
<stackStatement index="2" address="0x00007FFD5DD81F9F" symbolname="terminate"/>
<stackStatement index="3" address="0x00007FFD56211AAB" symbolname="_NLG_Return2"/>
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<stackStatement index="5" address="0x00007FFD562140D9" symbolname="_CxxFrameHandler4"/>
<stackStatement index="6" address="0x0000000009CC1658" symbolname="dvacapture::FrameGrabber::WasCameraDisconnected"/>
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<stackStatement index="43" address="0x0000000003E3E697" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="44" address="0x0000000003E41BE9" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
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<stackStatement index="46" address="0x0000000003E430B3" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="47" address="0x0000000003E39536" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>
<stackStatement index="48" address="0x00000001400B8ADF" symbolname="luaopen_animal_AsyncPNGWriterInterface"/>
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<stackStatement index="55" address="0x00000001402FF0A7" symbolname="luaopen_puppetron_SynthesisResourceP"/>
<stackStatement index="56" address="0x00000001413F1042" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="57" address="0x00007FFD5FFC7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="58" address="0x00007FFD60102651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000016"/>
<register name="RCX" value="0x0000000000003C2C"/>
<register name="RDX" value="0x0000000000000000"/>
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<register name="RDI" value="0x00000000FFFFFF01"/>
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<register name="RBP" value="0x000000000014B140"/>
<register name="RIP" value="0x00007FFD5DD81881"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<hbLogSessionDllStatus>

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</crashreport>

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