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7 replies

gupta shivangi
gupta shivangi
Legend
Nov 18, 2019 9:23 AM UTC

Hi there,

 

Thanks for reaching out. I assume the issue here is related to dynamic link. As @Monika_Gause suggested, you are using an older version of Adobe Character Animator with the latest version of Adobe Illustrator.

Please update Adobe Character Animator to version 3.0 and let us know if it fixes the issue.

 

Thanks,

Shivangi

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House of Sugars
House of SugarsAuthor
Inspiring
Nov 18, 2019 6:02 PM UTC

 

I'm opening it from here.....isn't that 3.0? 

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Nov 16, 2019 8:30 PM UTC

This is Illustrator 2020? You need to save the AI file in the old version.

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    House of Sugars
    House of SugarsAuthor
    Inspiring
    Nov 16, 2019 8:59 PM UTC

    What, all of a sudden? Never had this problem before...

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