Skip to main content
S
scm28
Known Participant
October 19, 2024
Question

Can't Export to Media Encoder In Character Animator

  • October 19, 2024
  • 2 replies
  • 1059 views

I'm getting an error saying "install Media Encoder" when I try to export from Character Animator to Media Encoder so I can use transparant backgrounds.  All of my apps are updated to the latest version and yes, I have Media Encoder on my Mac Computer.  I need a fix ASAP!! 

    This topic has been closed for replies.

    2 replies

    D
    David Arbor
    Inspiring
    October 21, 2024

    If you are running the same versions of both CH and AME, then you can try dragging a comp directly from CH's Project panel to AME.

    It's also possible that Dynamic Link or another shared process is stuck and restarting your computer could fix the issue.

    S
    scm28Author
    Known Participant
    October 21, 2024

    As mentioned in my post, I'm running the latest versions of both programs and I always restart my computer before the dreaded last resort of coming here begging strangers for help and hoping for a response in order to get my work done.  However, I don't know if this matters but the latest version of CA is 2024 while the "latest" version of ME is 2025. If these are somehow incompatible then what am I supposed to do?   

    TheOriginalGC
    Community Expert
    TheOriginalGCCommunity Expert
    Community Expert
    October 21, 2024

    If you ever need to install an earlier version of an Adobe app, you can do so from the Creative Cloud Desktop by selecting the program and clicking on the three dots in the lower left corner. From the menu that pops up, select "Other Versions"

    TheOriginalGC
    Community Expert
    TheOriginalGCCommunity Expert
    Community Expert
    October 21, 2024

    To confirm, you are using the same version number of ME and CH?

    S
    scm28Author
    Known Participant
    October 21, 2024

    Yes, that works, thanks for the response.  Thankfully I coincidentally figured that out on my own the other day was able to get my project out on time after several hours of misery and tension being stuck - drag it into ME.  Adobe's constant widepread neverending bugs and aggressive apathy towards those of us who depend upon them to get work done are just wearing my patience raw.  I'm not even sure the issue is fixed yet days later.  

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices