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katias93604566
katias93604566
Participant
November 7, 2019
Answered

Can't Import Illustrator 2020 Files to Adobe Character Animator

  • November 7, 2019
  • 9 replies
  • 5193 views

Hi Guys! Since the update yesterday, I am having trouble importing Ai (Adobe Illustrator 2020) files into Character Animator. It works fine if I save the file as an older ai version! Anyone else experiencing this problem? 

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    Correct answer katias93604566

    Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.


    In the meantime, you can just save your work as an older version ( Illustrator CC (Legacy)). You can choose an older version in a dialog box that appears after you click save as and select the location you want to save in. 

    9 replies

    J
    Joop Pillac
    Inspiring
    November 19, 2019

    I have same problem. Problem still not solved. It is already the 19th of November. Come on Adobe. Its a bit frustrating. Such a bug should have been observed before release!

     

    Joop Luten

    B
    baptm68667568
    Participant
    November 22, 2019

    i have the save problem, when I import an illustrator file with multiple layers, animate closed him-self

    ElectroPuppet
    ElectroPuppet
    Inspiring
    November 8, 2019

    Yep - same issue for me on mac. Error opening Illustrator file (64)

    ElectroPuppet
    ElectroPuppet
    Inspiring
    November 8, 2019

    The team are Adobe aware of this and offer a workaround here;

     

    https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

     

    Hopefully fixed soon.

      S
      sanogo
      Participant
      November 8, 2019

      Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.

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