Skip to main content
katias93604566
katias93604566
Participant
November 7, 2019
Answered

Can't Import Illustrator 2020 Files to Adobe Character Animator

  • November 7, 2019
  • 2 replies
  • 5158 views

Hi Guys! Since the update yesterday, I am having trouble importing Ai (Adobe Illustrator 2020) files into Character Animator. It works fine if I save the file as an older ai version! Anyone else experiencing this problem? 

    This topic has been closed for replies.
    Correct answer katias93604566

    Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.


    In the meantime, you can just save your work as an older version ( Illustrator CC (Legacy)). You can choose an older version in a dialog box that appears after you click save as and select the location you want to save in. 

    2 replies

    J
    Joop Pillac
    Inspiring
    November 19, 2019

    I have same problem. Problem still not solved. It is already the 19th of November. Come on Adobe. Its a bit frustrating. Such a bug should have been observed before release!

     

    Joop Luten

    B
    baptm68667568
    Participant
    November 22, 2019

    i have the save problem, when I import an illustrator file with multiple layers, animate closed him-self

    ElectroPuppet
    ElectroPuppet
    Inspiring
    November 8, 2019

    Yep - same issue for me on mac. Error opening Illustrator file (64)

    ElectroPuppet
    ElectroPuppet
    Inspiring
    November 8, 2019

    The team are Adobe aware of this and offer a workaround here;

     

    https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

     

    Hopefully fixed soon.

      S
      sanogo
      Participant
      November 8, 2019

      Nice to hear it will be fixed soon. In the meantime how could I back to illustrator 2019 I have now the version 2020.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices