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gibsoncartoons
Participating Frequently
April 6, 2019
Answered

Ch Crashes when clicking on Rig Mode - Win10,64bit

  • April 6, 2019
  • 4 replies
  • 3113 views

Hi there, so yesterday I started installing the cc suite on a new windows machine (transferring from an old Mac). At first I was comfortably working on Ch when it started crashing. After a while, I couldnt open my projects because it couldnt find a "repo.index" file, saying if the "file is located on a server please download it to local machine". So I did that to no avail.

Later I decided to just start a new project and Importing a file was OK, but as soon as I clicked on RIG mode, Pfff! disappeared. Kept trying a few times and nothing.

I even disabled my webcam just to see it could be causing some issues but nah.

All the other Adobe apps work fine, illustrator, AE, Premiere, etc.

I am a freelance animator and this is costing me.

Any help highly appreciated.

This topic has been closed for replies.
Correct answer DanTull

Looks like NVIDIA released an update (425.31): Drivers | GeForce

I don't see our bug number in the list, but maybe it was the same underlying issue as one of the other crashes. My teammate (who had a machine that a crash that we believe is the same) evaluated 425.15, so I think 425.31 includes the fix.

DT

4 replies

F
Fraglessina
Inspiring
April 8, 2019

I recommand you to switch to Adobe Animate CC and don't waste your time, because for now I don't see any possibility to use it in normal way on nvidia... I was fighting with the same problem, but even on intel when you try to see your puppet (not sample puppet) it's impossible. It's just opening without crush, but still working on your own project is impossilble (on my computer, maybe on your not... I hope so)

G
gibsoncartoonsAuthor
Participating Frequently
April 9, 2019

Hi, I disabled Nvidia card and defaulted to Intel graphics. It works now, although I havent had more issues wth it id like nvidia and adobe to sort this out soon because thats the purpose of having a dedicated graphs card.

DanTull
Adobe Employee
DanTullCorrect answer
Adobe Employee
April 11, 2019

Looks like NVIDIA released an update (425.31): Drivers | GeForce

I don't see our bug number in the list, but maybe it was the same underlying issue as one of the other crashes. My teammate (who had a machine that a crash that we believe is the same) evaluated 425.15, so I think 425.31 includes the fix.

DT

    S
    sofarealdope
    Participating Frequently
    April 7, 2019

    Yes I am, the 1060 gfx card and yes I did also update a couple weeks ago

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    April 12, 2019

    Can you see if the latest NVIDIA driver (425.31), released yesterday, fixes the crash in Character Animator for you? It's been successful for other so far. Thanks.

    G
    gibsoncartoonsAuthor
    Participating Frequently
    April 12, 2019

    Hi Jeff.

    It seems the issue is fixed now with this update.

    thanks for your input.

      Jeff Almasol
      Adobe Employee
      Jeff Almasol
      Adobe Employee
      April 6, 2019

      Are you on a machine with an NVIDIA GPU? If so, was a newer NVIDIA driver installed?

      We're aware of an issue with newer NVIDIA drivers, and are working with NVIDIA to resolve. Check this FAQ for more details: https://forums.adobe.com/thread/2611824

      We'll update that FAQ once the updated NVIDIA driver is available.

      G
      gibsoncartoonsAuthor
      Participating Frequently
      April 7, 2019

      Ive got Nvidia GeForce GTX 960M.

      S
      sofarealdope
      Participating Frequently
      April 6, 2019

      Thought I was the only one. It crashes the moment I click on rig. Im using a surface book15inch  gfx. It's frustrated. I've deleted and reinstalled over 7x

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