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Ravetoons
Participating Frequently
Apr 10, 2018 2:51 AM UTC
Question

Character Animator and Media Encoder Not Connecting

Hi Adobe Community,

I'm Raven and I recently got started into Character Animator.

I just want to do simple animations like fire and rain.

The issues I keep getting is exporting the project through Media Encoder.

I have Character Animator, Adobe Premier Pro and Media Encoder installed on my laptop but they don't seem to be communicating.

I tried to sync settings with the Creative Cloud but in Media Encoder I get an error message and says "Can't Import File"

I tried in Character Animator but it tells me to install Media Encoder first which I already did.

I'm not sure what I'm doing wrong but any suggestions can help.

Raven

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13 replies

alank99101739
alank99101739
Legend
Apr 16, 2018 4:22 AM UTC

Hi Jeff - does removing unused behaviors improve performance? Or do you remove unused behaviors just to make it “clean”?

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Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
Apr 16, 2018 6:12 AM UTC

I haven't timed it, but possibly if it doesn't need to access behaviors. Partly for cleanliness.

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Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
Apr 10, 2018 5:31 PM UTC

Yes, be sure the version of Character Animator is 1.5 and Adobe Media Encoder is 12.1.

Try the following:

1. Quit both Character Animator and Adobe Media Encoder. (Also quit Premiere Pro and After Effects if you have those running, too.)

2. Wait up to 30 seconds, then relaunch Character Animator.

3. Select the scene in the Project panel, choose File > Export > Video via Adobe Media Encoder, then specify a file name.

4. Start the queue.

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alank99101739
alank99101739
Legend
Apr 10, 2018 3:52 AM UTC

What version are you installing and how? Is it Creative Cloud etc?  Windows or Mac?  Any details about versions you can supply can help.

For example, I install via Creative Cloud on Windows using the tool below. Is this what you did?  If so, see why mine says "NO UPDATES" - does yours say the same?

If you go into the "Help" / "About xxx" menu items of the different programs, what versions of the various programs do you have installed?  Here is my version of Media Encoder.  I am wondering if you have incompatible versions installed. (I don't know what versions are compatible, but if you report the version numbers you have others may be able to help.)

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RavetoonsAuthor
Participating Frequently
Apr 12, 2018 10:46 PM UTC

I have Character Animator Beta, not sure what version it is and its running on my PC.

I don't think there any updates on this app.

Raven

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    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    Apr 12, 2018 11:22 PM UTC

    Ah, that'd probably explain why it wasn't working. Those newer versions of AME and Premiere Pro assume you're using the non-Beta version. We've been out of beta since the end of last year. You can find the non-Beta version in the Creative Cloud application as "Character Animator CC" (without the " (Beta)" suffix); it just wasn't offered as an automatic update to the Beta version because of some technical reason.

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