Skip to main content
D
DaveRazor_Candeo
Participant
October 22, 2017
Question

Character Animator CC2018 Relentless Crashing

  • October 22, 2017
  • 17 replies
  • 3058 views

I just installed Character Animator CC2018 on my Windows 10 operating system.

Every file that I try to open from the beta Character Animator crashes immediately upon opening. So I tried to rebuild that file from scratch using my .AI character and it also crashes CH2018 immediately.

I hope that this gets resolved very soon, my client is waiting for their animation . eeek.

This topic is closed to new replies. Start a new post to keep the conversation going.

17 replies

DanTull
Adobe Employee
DanTull
Adobe Employee
October 23, 2017

Are you comfortable making a registry tweak? If so, if you can enable mini dumps (mini dumps are a lot smaller and easier to send, albeit less detailed) repro the crash and send me the dump file, I can try to understand what is going wrong.

Collecting User-Mode Dumps (Windows)

If registry editing makes you edgy, you can also right click in Task Manager when the app is crashed (and has the dialog up so it isn't closed yet) and choose the option to save a dump file. However, that's a full dump, so it'll be a lot bigger.

Thanks -- DT

H
heart4travel
Participating Frequently
October 23, 2017

I’ve never done anything like that. I’ll check the link you sent and see how comfortable I am with it. At the moment, I’m adding a couple of behaviors and then shutting the program. I opened and closed it about six or seven times after I posted on the forum and managed to get the rigging done without another crash.

Is there a way to save a backup copy of a rigged puppet? Starting from scratch over and over gets really old.

Thanks!

Judy

Sent from my iPad

    DanTull
    Adobe Employee
    DanTull
    Adobe Employee
    October 23, 2017
    Is there a way to save a backup copy of a rigged puppet?

    The project should be saved even if the app crashes (saving is completely automatic), though it may not remember the name of the project to open on a relaunch since it may not have written the preferences that tell it which project was last open without quitting cleanly. If you look in the location where you saved your project or the default location where projects are placed (Documents\Adobe\Character Animator) your project should still be there someplace.

    You can also export a puppet file by right clicking on the puppet in the project panel and choosing the "Export Puppet..." option. This bundles up the artwork and all rigging into a file that can be imported into another project.

    DT

    H
    heart4travel
    Participating Frequently
    October 22, 2017

    I'm going completely crazy, too. I have some arm movement swaps that took me the last day and a half to figure out the layering, but then when I start adding the triggers, it crashes...usually just as I'm about to add the last one. And then I can't open the file and have to start over. I've done this three times now. Here's what it said on the last Error Message:

    Unable to read image file.

    Error code: (changeNotifier.js:49)

    Error code: (engine.js:1312)

    Error code: (bootstrap.js:3)

    The error code is almost identical each time. I have a project to get done in a couple of days and I'm feeling a lot of pressure!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices