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barakatr5627270
Participant
Aug 23, 2017 9:49 PM UTC
Question

Character Animator crashes when i try to import an illustrator file

The template puppets work but once i try to import an illustrator file with my puppet character animator freezes and crash. I will really appreciate any help i can get on this.

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8 replies

Andrew Forrest ICM
Participant
Oct 30, 2018 9:44 AM UTC

I had a similar problem - updated everything using Creative Cloud and tried to import an AI file to Character Creator (slight pause then crash)

I then noticed that my version of Character Creator was still Beta (even though I was launching the App using the Creative Cloud App). I had a look in the Applications folder on my computer and noticed that I had both the 2019 version and Beta version - deleted the Beta version folder and launched the 2019 version.

My AI files then imported fine

I hope this is the same problem you are encountering and that it solves your problem :-)

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oksamurai
oksamurai
Legend
Aug 24, 2017 3:32 PM UTC

Could you please share your AI files as a shared link (Creative Cloud, Google Drive, Dropbox, etc.) so we could take a closer look?

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barakatr5627270Author
Participant
Sep 6, 2017 9:50 PM UTC

Hi oksamurai,

I am sorry for the late response but here is the link to the illustrator file Adobe Creative Cloud

Thank you

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oksamurai
oksamurai
Legend
Sep 7, 2017 4:52 PM UTC

I just imported it and it worked for me.

Does only this puppet crash for you? Or does the same thing happen with the sample puppets in the Start panel?

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