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ParmJaiya
Known Participant
February 2, 2024
Question

Character Animator Crashing

  • February 2, 2024
  • 1 reply
  • 241 views

Hi Everyone,

 

Hope you are doing well. I recentrly updates my BIOS i think 2 weeks ago and my graphics card couple days ago from MSI and character animator has been crashing lately every couple of minutes after 15 to 20 mins it crashes, i checked if my drivers they are up to date, checked if my gpu and working properly, checked bios nothing changed it just shows character animator gpu error or error. 

 

GPU:MSI Radeon RX 6650 XT GAMING X 8G Gaming 

 

Please Help, Thank you.

This topic has been closed for replies.

1 reply

D
Community Manager
dtull-adobeCommunity Manager
Community Manager
February 2, 2024

I did find 2 crashes in the last 24 hours with that GPU and 1 of them has an email address that at least partially matches your username. Unfortunately, the stack trace isn't very informative because it's mostly down in Direct3D and AMD driver code (D3D12Core.dll and amdxc64.dll).

 

One option would be to download and install an older driver. Sometimes the latest and greatest drivers have issues that take a bit to shake out. ("bleeding edge" and all that)

 

Dan Tull

 

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