Character Animator crashing when importing puppets

Forum|Forum|8 years ago
September 29, 2017
5 replies
668 views

Hi, Character Animator (Beta 6) randomly crashes whenever I import puppets (ai files). I am on macOS High Sierra right now, is there any way to fix this?

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Correct answer oksamurai

I just confirmed with our QE team this is a known bug. It will be fixed in the upcoming next release.

Jeff Almasol

Adobe Employee

If you have a specific .ai file that reliably crashes, that didn't crash when the OS was 10.12 (or whatever you previously had), we'd like to take a look at the file. Feel free to send a shared link (Dropbox, Google Drive, etc.) to the .ai file, private message OK, too.

Thanks.

oksamuraiCorrect answer

Legend

I just confirmed with our QE team this is a known bug. It will be fixed in the upcoming next release.

I

innav87822241Author

Participant

1.0?

Jeff Almasol

Adobe Employee

The upcoming non-Beta version, yes. However, we still would like to diagnose the .ai file that's causing you trouble just to make sure it's not some other issue. Thanks.